Remote Customer Service

We’re Hiring: Remote Customer Service Representative

Location: Remote (Applicants based in Singapore or similar time zone preferred)

Employment Type: Full-time / Part-time

Level: Entry to Mid-Level

Are you a people person with strong communication skills and a passion for solving problems? Join our team as a Remote Customer Service Representative, where you'll support customers across digital channels from the comfort of your home.

Key Responsibilities:

Provide prompt, professional support via email, live chat, and/or phone

Resolve customer inquiries related to orders, products, returns, and technical issues

Maintain accurate records of customer interactions

Escalate complex issues to the relevant team when needed

Collaborate with operations, logistics, or sales teams to ensure a seamless experience

Assist in building FAQ documents or improving help center content

Requirements:

Prior experience in customer service, call center, or online support preferred

Excellent written and spoken English

Strong empathy, patience, and communication skills

Able to multitask and work independently

Familiarity with Zendesk, Freshdesk, Intercom, or similar tools is a plus

Stable internet connection and a quiet work environment

Bonus Skills:

Multilingual (Mandarin, Bahasa, or other regional languages)

Experience in eCommerce, SaaS, or tech startups

Availability on weekends or evenings

What We Offer:

Fully remote and flexible work arrangement

Paid training and onboarding

Supportive team culture and virtual community

Performance-based incentives and bonuses

• Growth opportunities into QA, team lead, or operations roles