Fyronelix

We’re Hiring: Remote Customer Service Representative Location: Remote (Applicants based in Singapore or similar time zone preferred) Employment Type: Full-time / Part-time Level: Entry to Mid-Level Are you a people person with strong communication skills and a passion for solving problems? Join our team as a Remote Customer Service Representative, where you'll support customers across digital channels from the comfort of your home. Key Responsibilities: Provide prompt, professional support via email, live chat, and/or phone Resolve customer inquiries related to orders, products, returns, and technical issues Maintain accurate records of customer interactions Escalate complex issues to the relevant team when needed Collaborate with operations, logistics, or sales teams to ensure a seamless experience Assist in building FAQ documents or improving help center content Requirements: Prior experience in customer service, call center, or online support preferred Excellent written and spoken English Strong empathy, patience, and communication skills Able to multitask and work independently Familiarity with Zendesk, Freshdesk, Intercom, or similar tools is a plus Stable internet connection and a quiet work environment Bonus Skills: Multilingual (Mandarin, Bahasa, or other regional languages) Experience in eCommerce, SaaS, or tech startups Availability on weekends or evenings What We Offer: Fully remote and flexible work arrangement Paid training and onboarding Supportive team culture and virtual community Performance-based incentives and bonuses Growth opportunities into QA, team lead, or operations roles