Relocation Consultant

Job Description

Position Relocation Consultant JOB DESCRIPTION Client communication Reply to clients queries via email /phone in a timely and orderly fashion. Ensure compliance & regulations of policies with all RMC/ Clients companies Coordinating with various departments & external vendors. Prepare itineraries with vendors. Make appointments with various schools, hospitals, clubs, etc for the clients. Monitor, track and report the entire program until closure. Timely follow-up with the clients/vendors on emails/calls Prepare daily and weekly reports. Maintain internal MIS and Trackers Conduct Programs Conduct Mobility Operations Execute delivery of all relocation services, including; relocation policy counseling, Move management City orientation, home search, School search assistance, temporary accommodation, immigration & household goods transportation. Responsible for delivery of services in accordance with IOS service policy. Identify and implement process and suggest improvements related to relocation service delivery Ensure compliance & regulations of policies and processes of all RMC/ Clients companies. Act as a point of escalation and resolution of issues that arise on a case by case basis Serve as a single point of accountability for the day to day operations - coordinating with the IOS team and ensuring client satisfaction. Achieve operational targets Optimize costs and contribute in driving revenue MIS & Documentation Follow up and ensure updation of Relotracker Collation of weekly reports Follow up for case closures and maintaining the weekly /monthly MIS for the same. Preparation of client related reports Maintain the database of appreciation and escalations Document weekly reviews Inter- Department Coordination Interact with Finance and seek updates on the invoices for closed cases Interact with relevant aligned services (P & M, Car rental. Immigration or Temp accommodation) as per requirement