Relationship Officer

Job Description

 Compliance and management: Carries out the pre and post-loan activities related to Group loans. Presenting the loan applications to the Credit team, portfolio administration, prioritizing the repayment of loans to preserve the portfolio quality.  Promotion – Promotes new potential clients and eligible clients offering various other products  Loan Appraisal – Informs potential clients about the requirements, conditions of the IGL Loan products, the procedures to obtain a loan, the importance of the payments on time etc o Makes sure that the client meets the credit requirements. o Visits the client's business and home to do the assessment, following the credit policy procedures. o Analyzes and presents a consistent loan proposal to the Credit team for its approval. o Informs the client about the Credit team decision  Follow – up : Follows the loan disbursement process. o In case of arrears visits clients and guarantors for the loan recovery. o Informs the BRM or AM about the demand in his/her assigned area as well as on the competition. o Makes a close follow up of the disbursed loans, especially of the ones not paying on time. o Responsible for his/her portfolio administration, promoting its growth and keeping it with daily planning and organization of activities  Client service: Provides a quick and timely service to the clients, making sure that the client's expectations are fulfilled whenever is possible. o Ensures a good and respectful treatment to the clients and establishes a professional relationship with them, with a long term perspective. Guarantees confidential treatment to all the information gathered from the client and of the Institution