Role & responsibilities Field Sales and collectionPreferred candidate profile Candidates with 12 pass interested in field workPerks and benefits Insurance, TA, IncentivesContact No - 8281528269

Job Overview: We are seeking an experienced Grievance Officer who is fluent in Tamil/Hindi to join our team. The primary responsibility of this role is to handle inbound and outbound calls, collect and update data accurately, and maintain comprehensive records using management information systems (MIS). The ideal candidate should possess excellent communication skills in Hindi/Tamil, attention to detail, and proficiency in using computer software for data entry and analysis.Responsibilities:Handle inbound and outbound calls to clients, customers, or prospects in Hindi/Tamail to provide assistance.Update and maintain accurate records of all calls, transactions, and interactions in the MIS database.Prepare and generate reports, dashboards, and presentations based on MIS data to support decision-making processes.Coordinate with team members and other departments to ensure timely and accurate data entry and reporting.Follow up with clients or customers as needed to gather additional information or provide updates.Adhere to company policies, procedures, and quality standards in all interactions and activities.Requirements:Fluency in spoken Hindi/Tamil is essential.Strong communication and interpersonal skills, with the ability to engage effectively with diverse audiences.Proficiency in using computer software for data entry, analysis, and reporting.Excellent organizational skills and attention to detail to ensure accurate data recording and reporting.Ability to work independently and collaboratively in a fast-paced environment.Location: M G Road, Padma Junction - Ernakulam

Overview: We are seeking a dedicated HR Analytics Specialist to join our HR team and contribute to the success of our HR operations. The candidate will be responsible for analyzing HR data and metrics to support decision-making, improve HR processes and enhance employee experience. This role will involve using data-driven insights to help the organisation maintain an efficient and productive workforce, essential for driving the mission of our company.Key Responsibilities:HR Data Management & Analytics:Collect, organize and maintain accurate employee data, including performance metrics, attendance, turnover and recruitment records.Ensure data integrity and compliance with internal and external reporting requirements.Gather and consolidate data from various HR systems (e.g., Payroll, attendance, performance evaluations).Prepare periodic reports on employee demographics, turnover, retention and other HR KPIs.Assist in developing dashboards for HR leadership to monitor key metrics.Conduct detailed analysis of key HR metrics such as attrition rates, employee engagement, recruitment effectiveness and productivity.Prepare regular and ad-hoc HR reports for management, including dashboards on recruitment, turnover and employee performance.Analyse trends in workforce performance, recruitment, and retention.Track and report on recruitment success rates, offer acceptance rates and employee satisfaction scores.Provide insights on employee engagement, absenteeism and turnover.Recruitment Analytics:Track recruitment KPIs (e.g. Time-to-hire, cost-per-hire, offer acceptance rates).Analyse hiring trends and provide recommendations for optimising recruitment processes.Provide data-driven recommendations to improve recruitment strategies.Analyse the reasons for employee attrition and suggest strategies for retention.Collaborate with the recruitment team to identify trends in sourcing channels and candidate profiles.Employee Retention & Engagement:Monitor and analyse employee engagement survey results, exit interviews and retention data.Provide data-driven recommendations for improving employee satisfaction and reducing attrition, especially in branch and field roles.Utilise predictive analytics to identify potential areas of improvement in staffing, attrition, and employee engagement.Forecast workforce needs based on business expansion plans, seasonal needs and attrition trends.HRIS & Systems Management:Work closely with the HR team to ensure effective use of HR Information Systems (HRIS) and HRMS (HROne)Participate in the implementation and maintenance of HR software to streamline HR processes and improve data accuracy.Workforce Planning & Optimization:Assist in forecasting staffing needs based on business growth, market trends, and internal data.Collaborate with HR and Operations teams to design strategies that optimize workforce performance, especially in the field offices.Compliance & Audit:Ensure that all HR analytics processes comply with regional labor laws and company policies.Support audit processes with relevant HR data and reports.Ensure compliance with data privacy regulations in handling sensitive employee data.Work closely with the compliance team to ensure that all HR analytics activities adhere to legal standards.Training and Development Analytics:Analyse training program outcomes and recommend improvements based on employee performance data.Monitor the impact of development initiatives on employee productivity and career progression.Cross-functional Collaboration:Work with other departments to integrate HR data with business operations and overall company performance.Preferred candidate profile:Masters Degree in Human Resource Management (MBA/MA/MSc/PGDM) SHRM Certified Professional (SHRM-CP) and Senior Certified Professional (SHRM-SCP) for Human Resource Management. 1+ years of experience in HR analytics, workforce data management or a related role preferably within the microfinance or financial services industry.Proficiency in HRIS (preferably HROne or other relevant systems) and analytics tools such as Excel, Power BI or Tableau.Strong analytical skills with the ability to interpret complex HR data and provide actionable insights.Familiarity with microfinance operations or the financial sector will be an added advantage.Excellent communication skills and ability to work in cross-functional teams.Perks and benefits: Up to 12 lakhs CTC (INR) per annum.

Role & responsibilities The Grievance Manager is responsible for handling and resolving customer complaints and grievances in an effective and efficient manner. This role is crucial in maintaining customer satisfaction and trust in microfinance operations.Key Responsibilities:Grievance Handling and Resolution:Receive, record, and address customer grievances through various channels such as email and phone.Conduct thorough investigations of complaints, gather necessary information, and liaise with relevant departments to ensure timely resolution.Ensure all grievances are resolved within the stipulated turnaround time and in accordance with company policies and regulatory guidelines. Customer Communication:Maintain clear and transparent communication with customers throughout the grievance resolution process.Provide regular updates to customers on the status of their complaints and the steps being taken to address them.Ensure all communications are documented accurately for future reference.Compliance and Reporting:Ensure compliance with all regulatory requirements related to grievance handling in the NBFC Microfinance sector.Prepare and submit regular reports , PPTs, Analysis on grievance trends, resolutions, and any systemic issues identified.Develop and implement strategies to mitigate recurrent issues and improve overall customer satisfaction.Process Improvement:Analyze grievance data to identify patterns and root causes of complaints.Recommend and implement process improvements to reduce the occurrence of grievances.Collaborate with other departments to streamline processes and enhance the customer experience.Training and Development:Train and guide customer service representatives on effective grievance handling and resolution techniques.Keep the team updated on new policies, procedures, and regulatory changes related to customer grievances.Stakeholder Management:Coordinate with internal and external stakeholders, including legal, compliance, and operational teams, to resolve complex grievances.Maintain relationships with key stakeholders to ensure a cooperative approach to grievance management.Qualifications:Education: Bachelors degree in Business Administration, Finance, or a related field. A professional certification in microfinance or customer service is a plus.Experience: Minimum of 5 years of experience in a customer service or grievance handling role, preferably in the microfinance or financial services / telecom sector.Skills:Strong analytical and problem-solving skills.Excellent communication (Hindi, Tamil, English & Malayalam languages) and interpersonal skills.Ability to handle difficult situations with empathy and professionalism.Proficiency in using CRM software, Advanced MS Excel and other relevant tools.Knowledge of regulatory requirements related to microfinance and customer grievances.Personal Attributes:High level of integrity and professionalism.Strong customer focus with a commitment to resolving issues effectively.Ability to work independently and as part of a team.Good organizational skills with the ability to manage multiple tasks simultaneously.Perks and benefits: Up to 6 lakhs (INR) per annum

Roles and Responsibilities:Technical Database expertise and user support.DBA experience with multi-terabyte Database Infrastructure and supporting tools.Database space monitoring and reorganize as needed to optimize performance and ensures high availability.Periodic review of all current SQL servers from a security standpoint.Periodic review of all database, maintenance, backup and optimization plans.Desired Candidate Profile: Minimum 2 years working experience with SQL server (SQL server 2016).SQL Database Administrator certification.Working knowledge of SQL Server Management Studio, SQL Server Profiler, SQL Server Agent, Database Engine Tuning Advisor, BCP and Bulk Load.

Role & responsibilities:We are looking for an experienced Legal Manager with a strong background in legal liaisoning and litigation within the NBFC/Microfinance industry. The ideal candidate must have an LLB degree with 5+ years of managerial experience, excellent knowledge of financial laws, regulatory compliance, and team management skills. The role requires extensive travel across India to handle legal matters and liaise with regulatory bodies, law firms and government agencies.Key Responsibilities:Legal Liaisoning & Compliance:Act as a liaison between the company and regulatory authorities, including RBI, SEBI and state-level authorities.Manage relationships with law enforcement agencies, government bodies, external legal counsels, and industry associations.Ensure compliance with NBFC/Microfinance regulations, labor laws, and other statutory requirements.Represent the company in legal proceedings, dispute resolution forums, and government inquiries.Litigation & Dispute Management:Handle litigation cases, arbitration, and dispute resolution related to loan recovery, regulatory compliance, and operational matters.Draft, review, and manage legal notices, contracts, and agreements to safeguard company interests.Monitor and coordinate with external legal counsel for ongoing litigations and regulatory issues.Strategize and implement measures to reduce litigation risks and improve loan recovery processes.Team & Stakeholder Management:Lead and manage a team of legal professionals across multiple locations.Provide legal training and guidance to internal teams on compliance, litigation, and regulatory frameworks.Work closely with operations, HR, risk, and finance teams to align legal strategies with business objectives.Travel & On-Ground Support:Travel across various locations in India to handle legal disputes, liaise with authorities, and support branch-level legal matters.Education & Experience:LLB Graduate from a recognized university (LLM preferred).Minimum 5 years of managerial experience in legal liaisoning & litigation within an NBFC, Microfinance or BFSI sector.Proven experience in handling legal disputes and loan recovery matters and litigation processes.

Role & responsibilities:Loan Origination and Servicing Support:Coordinate and manage the end-to-end loan application process.Verify and validate documents and information provided by applicants.Underwriting and Disbursement:Perform document and system checks to ensure loans are disbursement-ready.Evaluate the creditworthiness and financial stability of applicants.Loan Docket Management:Organize, maintain and review loan dockets to ensure compliance with regulatory standards.Oversee proper storage and retrieval processes.Regulatory Compliance:Handle CERSAI and CKYC reporting in compliance with regulations.Ensure adherence to all regulatory guidelines and internal policies.Portfolio Performance and Risk Assessment:Monitor portfolio performance and perform periodic risk analyses.Identify trends, flag potential risks, and suggest corrective actions.System Management and Technical Escalations:Maintain and update loan management systems with precision.Identify and escalate technical issues to ensure data integrity and operational continuity.Preferred candidate profile: Qualifications and Experience:Graduate/Postgraduate in Commerce, Finance, or related fields.2-6 years of prior experience in banking or financial institutions, with a focus on housing finance / Business loan operations and underwriting.Strong analytical and problem-solving skills.Familiarity with regulatory frameworks related to secured loans and housing finance.Proficiency in loan management systems and tools.Excellent organizational and communication skills.Attention to detail and ability to work under tight deadlines. Please ignore this mail, if you have attended any interview with us in the last 6 months.Experience in verifying Title-deed documents for housing properties is mandatory.

Role & responsibilities: Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy.Strong problem-solving and critical-thinking abilities, with a proactive and solution-oriented mindset.Implement and monitor new initiatives that include the development of products & processes which results in business growth.Work closely with the cross functional departments like Credit, Operation, IT, Audit, Legal and Compliance for requirement elicitation and implementation of new initiatives.Responsible for tracking and monitoring the projects and ensuring the projects are completed within stipulated timelines.Ability to manage multiple projects simultaneously and prioritize tasks effectively to meet deadlines.Effectively measure the project performance - Identify the gaps and propose effective solutions.Gather field insights, regular product & process benchmarking with competition and strategy for product & process re-alignment. Preferred candidate profile:Hands-on experience in using data and metrics to measure impact and determine improvement.Product and Process knowledge (MFI/BFSI/NBFC).Experience in making data-driven decisions, developing customer insights from data strong analytical & presentation skills.4+ years of professional experience in analytics, business analysis or comparable consumer analytics position.Advanced working knowledge of data mining using SQL, Power BI, PowerPoint as well as MS Excel.Familiarity in visualizing tools like Power BI/Tableau.Experience defining requirements and using data and metrics to draw business insights.An ability to think quantitatively and qualitatively about operating process and outcomes.Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.Proven problem-solving skills, attention to details and exceptional organizational skills.Ability to deal with ambiguity and competing objectives in a fast-paced environment.Perks and benefits: Up to 12 lacs CTC per annum

Roles and Responsibilities:Work collaboratively with Test Manager / Business Analysts in project to assess test scenarios and provide test requirements based on risk-based testing methodology.Work closely with Software Developers to resolve issues by prioritizing important issues in a timely manner.Knowledge of mobile testing, API testing, responsive testing and basic of automation meeting with system users to understand the scope of projects.Manual Testing, Automation Testing, Analytical and logical thinking, Effective communication skills, Ability to understand business domain.Should be able to use bug tracking tools.Should have experience in performing due diligence and choosing the right Automation tool as fit for purpose.Skills in logical thinking and fault finding by process of elimination are essential.Desired Candidate Profile:Minimum 2 years of Experience in the Software Testing.Experience on manual testing and system analysis.Performed in Functional Testing, Regression Testing and Ad-Hoc Testing.Excellent understanding of SDLC, STLC, Agile & Scrum.Good coordination, presentation and communication skills.

Muthoot Microfin Limited (MML), the microfinance arm of Muthoot Pappachan Group is one of the leading and fast-growing microfinance institutions (NBFC-MFI) in India. The company is focused on providing micro-loans to women entrepreneurs with a focus on rural regions of India.We are looking for qualified Data Scientists with strong work experience in BFSI (preferably unsecured lending business in Indian market) for our Portfolio Quality Management team (PQM).An Ideal candidate should be proficient in advanced analytics techniques like data mining, predictive modelling, prescriptive modelling and customer segmentation. Experience in RDBMS, Dashboards and ETL is highly desirable.Immediate responsibilities would include but not limited to:Monitoring, evaluating and improving existing ML score cards of the organisation.End to end Development of custom data models to impact portfolio quality.Recommend best practices to improve existing dashboards and MIS reports.Data mining and Insight generation by exploiting the existing BI tool and DBMS.Initiate analytical practices at various business stages to improve overall process and save time and cost.Develop cross-sell and upsell models for the organisation as per the business strategies.Collaborate with business leaders and product managers to transform the organisation to a data driven environment.Skillsets required:Should have experience in developing and deploying end to end analytical solutions and ML score cards.Intermediate proficiency in SQL and Excel. Should have in hand experience working with huge flat files.Experience in any of the BI tools(Power BI/ Qlik Sense/ Tableau).Good understanding of Data Warehousing concepts and tools.Basic understanding of ETL processes and data wrangling.Basic understanding of lending business.Excellent presentation and story telling skills.Experience Required:8+ years of domain experience. Experience in NBFC/Banking/FinTech is highly desired.

Roles and Responsibilities:Work collaboratively with Test Manager / Business Analysts in project to assess test scenarios and provide test requirements based on risk-based testing methodology.Work closely with Software Developers to resolve issues by prioritizing important issues in a timely manner.Knowledge of mobile testing, API testing, responsive testing and basic of automation meeting with system users to understand the scope of projects.Manual Testing, Automation Testing, Analytical and logical thinking, Effective communication skills, Ability to understand business domain.Should be able to use bug tracking tools.Should have experience in performing due diligence and choosing the right Automation tool as fit for purpose.Skills in logical thinking and fault finding by process of elimination are essential.Desired Candidate Profile:Minimum 3 years of Experience in the Software Testing.Experience on manual testing and system analysis.Performed in Functional Testing, Regression Testing and Ad-Hoc Testing.Excellent understanding of SDLC, STLC, Agile & Scrum.Good coordination, presentation and communication skills.

Role & responsibilities: We are seeking a skilled and proactive IT Network, Security and Cloud Administrator to join our team. This role is responsible for managing and maintaining our network infrastructure, ensuring optimal performance, security, and reliability. The ideal candidate should be expertised in firewall, switch, WiFi administration, Active Directory, CrowdStrike, Zscaler, Google Workspace, Manage Engine - UEM, ServiceDesk, AD Self-Service, Cloud(AWS), and other related IT systems.Key Responsibilities:1. Network Setup and Configuration:Install, configure, and maintain network hardware (firewalls, switches, access points) and software.Create and manage firewall policies, site-to-site VPNs, routing, Wi-Fi, VLANs, and Radius & LDAP for VPN/WiFi access.2. Security Management:Implement and maintain security measures to protect the network from unauthorised access, viruses, and other threats.Set up firewalls, and intrusion detection systems, and conduct regular security audits.3. Troubleshooting and Maintenance:Diagnose and resolve network issues promptly to minimise downtime.Monitor network performance, identify bottlenecks, and implement optimisation solutions.4. Upgrades and Updates:Stay updated with the latest technology trends.Implement network upgrades or updates to improve performance, security, and efficiency.5. Documentation and Reporting:Maintain detailed documentation of network configurations, procedures, and changes.Generate reports on network performance and security status for management.6. Active Directory Administration:Manage user and group accounts, permissions, and access control.Design and maintain the OU structure, manage GPOs, and ensure security and access control.Integrate and manage DNS and DHCP services within Active Directory.7. CrowdStrike Administration:Deploy and configure CrowdStrike agents, and manage endpoint protection settings.Handle alerts, conduct threat hunting, and optimise policies based on threat intelligence.8. Zscaler Administration:Deploy Zscaler agents, configure initial settings, and manage security policies.Monitor threats in real time and respond to incidents.9. Google Workspace Migration:Manage user accounts and groups, secure data with DLP policies, and handle Google Workspace service health and updates.Provide user support and troubleshoot issues.10. Manage Engine - UEM Administration:Enrol and configure devices, apply security policies and manage app deployments.Monitor devic health and compliance, and provide technical support.11. ServiceDesk Administration:Install and configure ServiceDesk Plus, customise modules, and manage incidents and problems.Oversee change and release management, asset tracking, and SLA compliance.Maintain a knowledge base and self-service portals.12. AD Self Service :Configure self-service password reset policies, multi-factor authentication, and password synchronisation.Generate reports on password reset activities and compliance status.13. Cloud (AWS) Administration:Manage IAM users and roles, provision EC2 instances, and handle S3 storage.Configure VPCs, load balancers, backup policies, and disaster recovery strategies.14. Other Activities:Manage AUA/KUA server environments, firewalls, WAFs, and VPNs.Set up and manage disaster recovery environments, EC2 replication, and file store backups to S3.Handle SOC management and log management for critical devices.Preferred candidate profile:Masters/Bachelors degree in Computer Science, Information Technology, or a related field.Minimum 8+ years of experience in network and security administration.Proficiency in firewall, switch, and Wi-Fi administration.Strong knowledge of Active Directory, CrowdStrike, Zscaler, Google Workspace, Manage Engine UEM, ServiceDesk, AD Self-Service, and AWS.Excellent troubleshooting skills and the ability to diagnose and resolve network issues.Strong understanding of security principles and best practices.Excellent documentation and reporting skills.Relevant certifications (e.g., CCNA, CISSP, AWS Certified Solutions Architect) are added advantage.Perks and benefits: Up to INR 24 lakhs per annum

Roles and ResponsibilitiesWriting code enhancements and supporting existing code (Angular & .Net).Demonstrates familiarity and strong working knowledge of the relevant programming languages and tools for the application area.Perform architecture, design and review of development policies for adherence to standards and best practices.Strong knowledge on latest version of Angular, .NetCore, ngrx/store , Faade design patterns. Desired Candidate Profile: Knowledge and experience - Angular latest version, .NETCore, ngrx/store and Facade design patterns.

Position Overview:We are seeking a skilled Oracle Analytics Cloud (OAC) Developer with 2-3 years of experience to join our team. The ideal candidate will have hands-on experience in developing, implementing, and maintaining analytics solutions on Oracle Analytics Cloud, with a strong understanding of business intelligence, data visualization, and reporting requirements. Experience in the financial domain is an added advantage.Role & responsibilities:OAC Development:Design and develop interactive dashboards, reports, and visualizations using Oracle Analytics Cloud.Configure and implement data models, calculations and aggregations to meet business needs.Data Integration:Work with data extraction, transformation, and loading (ETL) processes to integrate data from various sources into OAC.Collaborate with database administrators and data engineers to ensure data availability and accuracy.Customization & Optimization:Customize OAC features and functionalities to align with organizational goals.Optimize queries, reports, and dashboards for performance.Domain Expertise:Leverage financial domain knowledge to develop industry-relevant insights and solutions.Collaborate with stakeholders to understand financial data requirements and deliver actionable intelligence.User Support & Training:Provide support to end-users by troubleshooting issues and offering solutions.Conduct training sessions to empower users with OAC tools and features.Documentation & Best Practices:Maintain comprehensive documentation of development processes, configurations and reports.Ensure adherence to best practices and standards in analytics and data visualization.Preferred Qualifications:Bachelors degree in computer science, Information Technology or related field.Minimum of 2-3 years of hands-on experience in Oracle Analytics Cloud or similar BI tools.Proficiency in developing dashboards, reports, and visualizations in OAC.Strong SQL skills and knowledge of relational database systems.Experience in data modeling, ETL processes, and integrating data sources.Familiarity with Oracle Cloud Infrastructure (OCI) is a plus.Experience with other BI tools like Tableau, Power BI, or QlikView.Knowledge of scripting languages like Python or R for data processing.Certification in Oracle Analytics Cloud or related technologies.Strong problem-solving skills and attention to detail.Excellent communication and collaboration abilities.Ability to work independently and manage multiple priorities.Experience or understanding of financial analytics, reporting, or systems is an added advantage.What We OfferOpportunity to work on cutting-edge analytics projects.Collaborative and innovative work environment.Professional development and growth opportunities.