Relationship Officer

We are seeking a motivated and results-driven Relationship Officer to join our Secured

Direct lending team. The primary responsibility of this role is to source and process loan

applications through self-sourcing and a network of connectors The candidate will be the

face of the organization, building strong client relationships while ensuring adherence to

compliance and credit guidelines.

Key Responsibilities:

• Loan Sourcing:

• Proactively generate leads through self-sourcing (cold calling, field visits,

referrals, digital platforms, etc.).

• Build and manage a reliable network of connectors such as property dealers,

chartered accountants, and other channel partners to source loan

applications.

• Conduct regular follow-ups with leads to maximize conversion.

• Client Relationship Management:

• Engage with prospective borrowers to understand their financial needs and

provide suitable loan products.

• Maintain relationships with existing customers to encourage referrals and

repeat business.

• Application Processing:

• Collect, verify, and ensure timely submission of all necessary documentation

required for loan processing.

• Coordinate with internal credit and operations teams to ensure smooth

processing and disbursal of loans.

• Compliance and Reporting:

• Ensure all applications comply with regulatory and organizational credit

guidelines.

• Maintain accurate records of lead sourcing, customer interactions, and loan

application statuses.

• Prepare and submit daily/weekly/monthly reports to management.

Qualifications and Skills:

• XII cleared.

• 1-2 years of experience in Direct sourcing of Affordable Mortgage loans ( LAP and

HL)

• Understanding of Legal and Technical aspects of mortgage loans

• Good understanding of local economy.

• Good communication, interpersonal, and negotiation skills.

• Proven ability to achieve sales targets and build strong partner networks.

• Self-motivated with a result-oriented approach.

Key Performance Indicators (KPIs):

• Number of loans sourced (monthly/quarterly targets).

• Conversion rate from lead to disbursal.

• Value of loans disbursed.

• Quality and productivity of sourced leads (NPA % and rejection rate).

• Expansion and effectiveness of connector network.Role & responsibilities