Relationship Manager

Company: Turito

Company Overview Turito pioneers quality education online and on-campus, led by seasoned educators with 30+ years' experience. Operating globallyincluding India, the US, Singapore, and the Middle EastTurito provides premier learning. Offering accessible content and a modern environment, our tech-integrated platform empowers students to learn from experts, fostering personalized success.

Location: Hyderabad

Position Title: Relationship Manager

Role Overview As a Relationship Manager at Turito, you will be the primary liaison between parents and the organization, ensuring a seamless and engaging experience throughout the student journey. This role requires a proactive, empathetic, and solutions-oriented professional who thrives in a fast-paced environment and is committed to delivering exceptional customer service.

Shift Timings

UK Shift 3pm to 12am

Key Responsibilities

• Act as the single point of contact for assigned parents and students, ensuring consistent communication and support

• Own the entire customer lifecyclefrom onboarding to engagement and retention

• Coordinate smooth transitions between sales, academic, and support teams

• Conduct regular check-ins to track student progress and gather feedback

• Address concerns and resolve escalations with empathy and efficiency

• Maintain accurate and up-to-date records in Zoho CRM

• Identify and act on opportunities for upselling, renewals, and referrals

• Collaborate with internal teams to enhance service delivery and customer satisfaction

• Share customer insights to inform product and operational improvements

Key Skills & Competencies

• Strong sense of ownership and accountability

• Excellent interpersonal and relationship-building abilities

• Effective multitasking and time management skills

• Proactive problem-solving and critical thinking

• High emotional intelligence and customer empathy

• Clear and professional verbal and written communication

• Familiarity with CRM tools, especially Zoho CRM

• Ability to thrive in a dynamic, customer-centric environment

Requirements

• Bachelor’s degree in any discipline

• 2–4 years of experience in a client-facing or relationship management role, preferably in EdTech, education, or customer experience