Job
Description
A Relationship Manager for Loan Against Property (LAP) is responsible for building and maintaining strong client relationships, acquiring new clients, and achieving sales targets for LAP products . They also ensure timely payments, minimize defaults, and stay informed about market trends. Key Responsibilities: Client Acquisition and Relationship Management: Identify potential clients, build strong relationships, and manage existing clients to ensure satisfaction and retention. Sales and Target Achievement: Achieve sales targets for LAP products through various channels, including direct sales, referrals, and networking. Product Knowledge: Possess a strong understanding of LAP products and affordable housing schemes. Customer Service: Handle client inquiries, resolve issues, and ensure timely and efficient service. Portfolio Management: Manage existing LAP portfolios, including ensuring timely payments, minimizing defaults, and maximizing revenue generation. Compliance and Reporting: Adhere to internal policies and KYC norms, and maintain accurate records and reports. Cross-selling and Up-selling: Identify and capitalize on opportunities to cross-sell other financial products to existing clients. Market Research and Trend Awareness: Stay informed about market trends, competitor activities, and customer needs to adapt strategies accordingly. Skills and Qualifications: Communication and Interpersonal Skills: Strong communication, interpersonal, and negotiation skills are essential for building relationships and achieving sales targets. Sales and Marketing Knowledge: A thorough understanding of sales processes, marketing strategies, and financial product knowledge is required. Customer Service: Excellent customer service skills are crucial for maintaining client satisfaction and building trust. Problem-solving and Decision-making: Ability to analyze situations, identify problems, and make sound decisions. Teamwork and Leadership: In some roles, the ability to lead and motivate a team may be required. Education: A graduate degree is often preferred, but specific requirements may vary by employer. Experience: Experience in the banking or financial services industry, particularly in LAP or related products, is often desired.
