Relationship Manager - Phone Banking

Key Responsibilities

• MBA, Engineers & Graduates with relevant work experience in the area of relationship management across industries.

• Good oral and written communication skills.

• Willingness to work with various teams for on-ground support and deliver enablers as required.

• Ability to address customer concerns by providing a viable solution.

• Is banking experience a necessity for this role?

  Certainly not; we are welcoming diverse minds with a knack for selling products and solutions that cater to the needs of the customers. Nevertheless, the passion for creating delightful customer experiences is a necessity.

• Does this role involve sales?

  The role of a Relationship Manager - Phone Banking involves customer engagement, cross-sell, offering 360-degree banking and deepen relationship value with our customers.

• Can a fresher apply for the role of Relationship Manager - Phone Banking?

  We welcome applicants from all sectors to apply for this role, including freshers.

• Will experiences other than phone banking be considered?

  We invite applications from across industries and experience. We look for applicants who have flare for service.

• Will I be working on specific products?

  As a bank, our core objective of customer engagement rests on the philosophy of 360-degree banking. This involves understanding customer needs and offering right solutions within the framework of "Fair to Bank, Fair to Customer".

• What are some examples of products that I would be handling?

  ICICI Bank believes in offering to customers 360 degree banking solutions. Within this framework, few of the retail products offered to customers are savings solutions such as savings and current account, loan solutions such as home, vehicle and personal loans, credit card, care solutions such as pension and insurance plans and investment solutions.

• Is this a team-handling role?

  It is an individual contributor role.

• What are the key deliverables of the role?

  A few of the key deliverables of the role include: Offer suitable products to the customer as per their financial needs Initiate sales and cross sell complete banking product range to existing as well as new customers Expand and develop the customer base by onboarding new customers Offer 360-degree banking to the individual, professional, and business ecosystems Ensure to demonstrate all sound judgment for decision making complying with set guidelines and methods Ensure customer satisfaction and retention through successfully researching and resolving customer issues as well as inquiries Participate actively in the product marketing campaigns, referral programs, and sales development activities.

• What is the selection process?

  Post receiving your application, we shall duly evaluate your profile against the job requirements. If shortlisted, we