Relationship manager-Night shift

Key Responsibilities

• Coordinate internally and externally for product design creation and upload designs as per process.
• Manage and maintain strong, positive relationships with existing customers.
• Share design proposals and quotations with clients.
• Ensure high levels of customer satisfaction through consistent follow-ups and proactive communication.
• Engage in upselling and cross-selling to generate new business from existing customers.
• Support the business development team in achieving sales targets.
• Assist in processing customer orders with accuracy and ensure timely delivery.
• Handle order-related queries and provide end-to-end support throughout the order cycle.
• Respond to customer inquiries and provide detailed product and delivery information.
• Create and maintain regular sales reports covering customer interactions, orders, and related activities.
• Gather and analyze customer feedback to enhance service quality and product offerings.
• Use Salesforce and other CRM tools to manage leads, track interactions, and ensure timely follow-ups.
• Meet individual sales targets.
• Conduct market research and competitor analysis to inform sales strategies.
• Send design mock-ups, CAD files, progress reports, and regular updates to clients.
• Understand client requirements and purchasing preferences to tailor offerings effectively.

Job Type: Full-time

Pay: ₹30,000.00 - ₹60,000.00 per month

Work Location: In person