Relationship Manager | Jeevansathi.com | Noida

Info Edge

2 - 7 years

4 - 6 Lacs

noida

Posted:2 days ago| Platform:

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Skills Required

client servicing portfolio management inbound calls renewals retention hni client handling outbound calling matrimony relationship management client retention rm matrimonial client relationship client handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi,

Jeevansathi.com is hiring for Relationship Manager for Noida location.

Note: Matrimony experience is mandatory!

Onboarding of Premium members and help them in setting up their profile
Understanding the client's requirements for a Jeevansathi and search for shortlisted profiles on the basis of different Indian matrimonial norms (gender, religion/caste, mother tongue, occupation, education level, income, groups, marital status , etc)
Reach out to prospects on behalf of the client and help in exchanging information among them and set up their meetings
Be in regular touch with the client and keep him/her updated on the work being done on their profile by weekly/monthly report
Handling escalation of the clients
Achieving process SLAs and MIS report generation
Ensuring adherence to the defined process and accuracy levels on transactions
Build long term relationship with the client by provide best serving experience

Required Skills:

Excellent verbal and written communication skills
Aptitude for fostering positive relationship building
Client handling skills
Customer Focus
Attention to detail
Knowledge of Indian matrimonial norms
Flexibility with rotational offs and rotational shifts

Desired Skills:

2 year - 7 years of prior working experience in handling premium customers/large accounts within voice/inbound processes
Good with MS office to capture and understand customer feedback real time
Multi-Tasking (E-mails & Tools) and coordinating with different team.

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