1 - 6 years

4 - 6 Lacs

Posted:1 month ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


Relationship Manager
Role & Responsibilities
  • Customer 360-degree lead management on the tech platform, including end-to-end lead handling generated by digital engagement, self-calling on databases, and call center operations.
  • Nurture all leads with the intention to culminate closures based on the right product match for the defined area or projects according to customer needs.
  • Facilitate customer engagement at required projects to expedite the online booking process.
  • Manage the portfolio of all customers who have engaged with any of the projects, focusing on deepening relationships.
  • Ensure monthly relationship continuity to enhance Customer Lifetime Value, generate potent references, and strengthen the loyalty program.
  • Manage the entire lead funnel via all relevant mediums such as voice, video, and text.
  • Work closely with all customers to assist with online booking, resolve queries, and provide support for financial management.
  • Negotiate with customers or developers for effective closure.
  • Collaborate on assigned projects, areas, or beats to enhance online information availability on the platform and carry out online transactions.
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