Relationship Manager

Position Title:

Job Overview:

Key Responsibilities:

1. Team Leadership & Development:

• Lead, motivate, and manage a team of real estate sales agents.
• Set clear sales targets and KPIs for individual team members and the team as a whole.
• Provide coaching, mentorship, and training to enhance team performance and skills.
• Conduct regular one-on-one meetings with team members to track progress, provide feedback, and address challenges.
• Foster a positive, high-energy work environment that encourages teamwork and professional growth.

2. Sales Performance & Strategy:

• Develop and implement effective sales strategies to meet and exceed company targets.
• Monitor and analyze the team’s sales performance, identifying areas for improvement and implementing corrective actions as needed.
• Guide team members in the prospecting, qualification, and closing of deals.
• Track market trends, competitor activity, and customer demands to adjust strategies accordingly.
• Report regularly on sales performance and forecasts to senior management.

3. Client Relationship Management:

• Oversee high-value or complex client transactions to ensure successful outcomes.
• Assist team members in resolving difficult client issues or escalations.
• Maintain and build relationships with key clients, developers, investors, and other industry stakeholders.

4. Sales Operations & Reporting:

• Ensure that team members are following company processes for lead generation, CRM management, and sales reporting.
• Maintain accurate and up-to-date sales records, including deal status and customer information, using the company’s CRM software.
• Prepare reports on sales activity, customer feedback, and market conditions for upper management.

5. Collaboration & Cross-Functional Support:

• Work closely with the marketing team to support lead generation and promotional campaigns.
• Collaborate with the operations team to ensure smooth transaction processing and client satisfaction.
• Communicate effectively with other departments, such as legal and finance, to resolve issues related to sales.

6. Market & Product Knowledge:

• Stay up to date on real estate market trends, including pricing, zoning laws, and new developments.
• Ensure the team is well-versed in property listings, features, and benefits to effectively sell properties.

7. Performance Management:

• Set performance benchmarks for sales agents and track progress against goals.
• Conduct regular performance appraisals and provide constructive feedback to drive results.
• Implement incentive programs to motivate the sales team and recognize top performers.

Key Skills and Qualifications:

• Experience:

  Minimum of 6-8 years in real estate sales. Open market sales experience.

• Leadership:

  Strong leadership, team-building, and motivational skills.

• Sales Expertise:

  Proven track record of meeting or exceeding sales targets in real estate.

• Communication:

  Excellent verbal and written communication skills, with the ability to build rapport and negotiate effectively.

• Problem-Solving:

  Strong decision-making and problem-solving abilities, with a customer-focused mindset.

• Organizational Skills:

  Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.

• Technology:

  Proficiency with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Excel, Word, PowerPoint).

• Real Estate Knowledge:

  In-depth understanding of real estate market trends, property types, and regulatory requirements.

• License:

  Valid real estate license (if required by the region).

Preferred Qualifications:

• Bachelor’s degree in business, marketing, or a related field.
• Experience in luxury real estate or commercial real estate sales.
• Bilingual skills (if relevant to the region).

  Role & responsibilities

Preferred candidate profile