Regional Workplace Experience Lead

Regional Workplace Experience Lead AsPAC

Work Dynamics

What this job involves

In this role, you will be responsible for leading and implementing Workplace Experience Program initiatives in partnership with operational and support teams in the Asia Pacific region. Your key responsibilities will include supporting the delivery of workplace experience services, overseeing internal communications, and driving employee engagement initiatives across a portfolio of client sites. The location of the role will be in Pune, India, with occasional travel within the Asia Pacific region.

As the Workplace Experience Lead, you will take on a pivotal role in delivering workplace experience aligned with the global employee experience plan and program at client sites throughout the AsPAC region. The ideal candidate possesses a strong foundation and experience in the following areas: workplace experience program management, corporate real estate workplace services, hospitality, workplace strategies, change and communications management, and guest relations management.

The Workplace Experience Lead will have primary responsibilities that include:

• Identifying and building relationships with business partners and client groups
• Identifying strategic goals, priorities, and desired outcomes aligned with the global vision
• Planning, managing, and implementing site-specific Workplace Experience Program initiatives
• Collaborating closely with the Global Workplace Experience team to ensure global consistency
• Promoting Workplace Experience initiatives to business leadership and identifying key areas of support for business units
• Engaging business resource groups and communities, with support from the Communications Team
• Reporting on progress, sharing innovation and best practices, and celebrating successes
• Nurturing relationships, including managing 360 feedback
• Travelling to client sites across the AsPAC region (approximately 25% travel)
• Taking on additional responsibilities as part of role expansion, career development, and growth

Managing customer relationships:

• The ideal candidate should demonstrate leadership and effective communication skills, prioritize performance delivery, and possess a strong focus on customer-centric workplace service solutions

Build and maintain client relationships:

• Work collaboratively with local clients to develop, communicate, deliver, and report shared goals and objectives, ensuring their dissemination across all levels
• Foster strong relationships with clients, key stakeholders, and customers by facilitating regular customer forums to encourage 360-degree feedback
• Stay informed about the current strategies, policies, and procedures of client organizations through close communication and collaboration
• Work in conjunction with the Regional Account Director to establish a robust governance framework, including conducting annual, quarterly, and monthly governance meetings

Roadmap for Workplace Experience Program:

• Identify and include relevant initiatives in the roadmap
• Utilize the data suite to analyse and report on opportunities for service enhancement, assisting the client in making informed decisions regarding cost versus quality

Promoting and delivering Workplace Experience initiatives:

• Develop a business case for program pilots, with support from site teams
• Assist on-site teams in building out project plans to achieve desired outcomes and provide progress reports
• Support stakeholder development efforts
• Identify key themes to support program objectives

Workplace Engagement:

• Develop an engagement strategy to enhance workplace experience and employee satisfaction.
• Support sites in implementing and delivering their engagement plans
• Collaborate with business resource groups and communications teams to obtain necessary support for engagement initiatives

Collaborate with partners for Workplace Strategies and Change Management programs

• Understand the holistic communications roadmap and strive to bring all the workplace stakeholders on a singular communication plan
• Provide intelligence on what engagement channels work for your regions and share lessons learnt, thereby acting as the local flavour of the global programs

Sound like you

The ideal candidate will:

• Possess relevant experience in workplace, corporate real estate, hospitality, events, or the service industry
• Hold a degree or diploma in the appropriate discipline
• Be familiar with processes such as visitor reception management, employee engagement, internal communications, and general facility management
• Understand workplace analytics to make data-driven decisions
• Understands the different phases of corporate real estate lifecycle and the dependencies between each phase to be able to liaise with appropriate stakeholders at the right time
• Has awareness about generic office design principles
• Ideally, have experience working across multiple countries and be familiar with the diverse cultures of the Asia Pacific region
• Be willing and able to travel within the ASPAC region
• Have demonstrated ability to effectively communicate and engage with stakeholders, including team members, colleagues, and external clients