Job
Description
As a Learning and Development Specialist, you will play a crucial role in the Global Learning team, focusing on continuously improving the Learner Experience by developing and delivering World Courier s training programs. You will assist in the development and delivery of job readiness programs, upskilling, and soft skills while providing World Class Service. This role primarily supports the APAC region, and candidates outside APAC must align their working hours with APAC time zones. Primary Duties and Responsibilities: Assist with special projects and stay updated on global training initiatives Collaborate with Subject Matter Experts, regional and local leadership and stakeholders to coordinate and support training offerings Collaborate with the Global Learning and Instructional Design team members to share and leverage knowledge, experience, and best practices Continuously improve training offerings by analyzing performance feedback and results Design and expand training programs based on organizational needs Develop, deliver, and coordinate training for World Courier learners through various formats, including instructor-led, virtual, e-learning, and on-the-job training Identify gaps, assess needs, and recommend training enhancements Keep abreast of developments in training through journals, meetings, and courses Monitor and review learner progress through evaluations, surveys, and discussions Support business coaching for new associates, focusing on reinforcing training concepts Perform other duties as required Essential Criteria: Ability to organize and prioritize workload, meet tight deadlines, and multitask Advanced ability to learn new systems, tools and processes. Attention to detail Commitment to diversity, inclusion, and cultural competence Detailed and practical knowledge of World Courier core systems (TMS, DASH, X-Act, other) Exceptional interpersonal skills and ability to work autonomously and collaboratively Experience in facilitating training and meetings with adaptability and flexibility Experience in World Courier Operations and/or Customer Service. Fluency in English Passion for learning and development, with a commitment to personal growth Proficiency with Microsoft Office applications Strong communication, presentation, and customer service skills. Desirable Criteria: Experience in on-the-job training for new joiners Experience or willingness to learn designing eLearning modules and blended learning solutions Flexibility, patience, empathy, and ability to motivate and inspire Fluency in additional languages (eg Mandarin) is an asset Results-oriented with strong problem-solving skills University degree or equivalent in a related field is beneficial Schedule: As a member of the global team, you may be required to work outside normal hours to support projects, deliver training sessions, or collaborate with team members and stakeholders Occasional travel may be required
