Regional Specialist, People Services

What's in it for you?

• Become a critical part of pioneering HR Services based in the Gurgaon office
• Grow as an essential talent within a global organization shaping the workplace of the future

Responsibilities:

• Execute HR system transactions to resolve a range of escalations, from basic to complex, within agreed SLAs
• Escalate or collaborate with Tier 2 and Tier 3 stakeholders (HRIS and/or CoE teams) on unresolved issues
• Support HR operational activities and manage employee data throughout the employee lifecycle
• Maintain regional standards and ensure alignment with global HR processes
• Adhere to scheduled shift and break patterns to guarantee appropriate coverage
• Focus on enhancing the overall employee experience by delivering accurate and timely resolutions to increase employee satisfaction
• Participate in process improvement initiatives and provide query support for change projects
• Supporting Line Manager and/or People function with additional activities and projects as warranted by business needs in line with global People function strategy

What we're looking for?

• 2-5 years of relevant experience in HR Shared Services, providing Tier 1 support
• Strong analytical and reporting skills using Microsoft Office Suite (Excel and PowerPoint)
• Experience navigating HR data systems, preferably Workday
• Excellent written and verbal communication skills
• Demonstrated ability to maintain confidentiality and exercise discretion
• Ability to multitask while maintaining attention to detail
• Effective time management and organizational skills

Qualifications:

• 2-5 years of relevant experience; prior experience in a similar role is an advantage
• Strong communication, analytical, and problem-solving skills .
• Proven ability to engage with customers and consistently meet SLA-driven metrics .
• Flexibility to work varying hours and willingness to work onsite at the Gurgaon office