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Sysnet
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Regional Service Delivery Manager

Regional Service Delivery Manager

Sysnet

5 - 10 years

9 - 13 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

Service delivery Operations management Service level Quality standards VSAT technical support staff Mentor Customer support Troubleshooting Logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

JD Qualification-Btech/BE/Mtech Exp- 5+years Location-Bangalore Operational Management: Supervise and coordinate regional VSAT installation, commissioning, maintenance, and troubleshooting activities. Ensure service-level agreements (SLAs) are met or exceeded. Oversee inventory and logistics of VSAT equipment in the region. Team Leadership: Lead, train, and mentor field engineers and technical support staff. Coordinate schedules, workloads, and performance appraisals. Ensure adherence to safety and quality standards. Customer Support: Act as an escalation point for critical customer issues. Work closely with the customer support team to resolve technical issues promptly. Maintain positive relationships with key customers and stakeholders.

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Sysnet

Information Technology, Security, Compliance

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Regional Service Delivery Manager