Regional Sales Director D2C

Job Responsibilities:

- Develop trust relationships with a portfolio of key clients to ensure they do not turn to the competition.

- Acquire a thorough understanding of key customer needs and requirements.

- Must be a Data oriented person who possesses data everytime and discusses customers with data.

- Expand the relationships with existing customers (key accounts) by continuously proposing solutions that meet their objectives hence candidates' interpersonal skills are the main responsibility as he has to interact and liaison with the backhand team to get solutions for his customers with authority.

- Ensure the correct products and services are delivered to customers in a timely manner and progressive data is presented as an advantage.

- Serve as the link of communication between key customers and internal teams at all levels.

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust and hence must be able to create a helpline 24x7.

- Play an integral part in generating new sales that will turn into long-lasting relationships and hence sales coordination is the key.

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

- Maintain the financial health of the accounts with on-time collections, dispute resolution and profitability

- Master collaborator - to engage with various cross-functional teams to meet client requirements and drive custom projects

- Explore Cross-sell and upsell opportunities to grow portfolio volumes and revenue

- This role will involve some bit of traveling in and around Mumbai, even though the base location will be Mumbai

We are looking for:

- Min 5-6 years of exp in key account management/client retention

- Exp in D2C brands preferably

- Strong communication & Interpersonal skills

- Strong problem-solving & Prioritization skills with an eye for detail

- Good at negotiation and persuasion