Regional Retail trainer

Job Description Regional Retail Trainer

Position: Regional Retail Trainer

Department: Retail Training

Location: Regional (Mumbai + Select Cities)

Reports To: Retail Training Head

Role Overview:

The Regional Retail Trainer is responsible for delivering, implementing, and reinforcing

training programs across a limited number of stores in a specific region. This role serves

as the link between the Retail Training Head and Store-Level Training Champions,

ensuring store teams receive eective training on customer experience, sales

techniques, and product knowledge.

Key Responsibilities:

1. Training Delivery & Facilitation

• Conduct engaging training workshops for store teams on customer service, product knowledge, and sales techniques.
• Implement role-playing exercises, simulations, and on-the-job coaching.
• Deliver real-time feedback to employees to improve performance.

2. Onboarding & Development

• Work closely with Store Managers and Store Champions to onboard new hires quickly and eectively.
• Assist in leadership development to create a pipeline of high-performing employees.

3. Performance Monitoring & Feedback

• Track training eectiveness using KPIs such as NPS, conversion rates, and customer feedback.
• Conduct one-on-one coaching and team feedback sessions to address skill gaps.
• Help stores achieve their sales and customer service goals.

4. Store Visits & Training Audits

• Visit stores regularly to observe customer interactions and provide real-time coaching.
• Conduct store training audits to ensure consistency and adherence to company standards.
• Identify top-performing employees and recommend them for promotions or advanced training programs.

Key Qualifications & Skills:

• Experience: 5+ years in retail training, sales training, or customer experience coaching.
• Retail Expertise: Deep knowledge of customer service, sales psychology, and product positioning.
• Training & Facilitation: Strong ability to deliver engaging, hands-on training sessions.
• Coaching & Mentorship: Passion for developing frontline employees and motivating store teams.
• Communication Skills: Ability to engage, inspire, and guide retail associates at dierent skill levels.
• Travel Flexibility: Willingness to travel to multiple stores within the assigned region.

• Whats in it for You?
• Direct impact on enhancing in-store customer experience.
• Opportunity to work in a dynamic, fast-paced retail environment.
• Competitive salary, performance bonuses, and growth opportunities within the

retail training team.