Regional Retail trainer

Job Description

Job Description Regional Retail Trainer Position: Regional Retail Trainer Department: Retail Training Location: Regional (Mumbai + Select Cities) Reports To: Retail Training Head Role Overview: The Regional Retail Trainer is responsible for delivering, implementing, and reinforcing training programs across a limited number of stores in a specific region. This role serves as the link between the Retail Training Head and Store-Level Training Champions, ensuring store teams receive eective training on customer experience, sales techniques, and product knowledge. Key Responsibilities: 1. Training Delivery & Facilitation Conduct engaging training workshops for store teams on customer service, product knowledge, and sales techniques. Implement role-playing exercises, simulations, and on-the-job coaching. Deliver real-time feedback to employees to improve performance. 2. Onboarding & Development Work closely with Store Managers and Store Champions to onboard new hires quickly and eectively. Assist in leadership development to create a pipeline of high-performing employees. 3. Performance Monitoring & Feedback Track training eectiveness using KPIs such as NPS, conversion rates, and customer feedback. Conduct one-on-one coaching and team feedback sessions to address skill gaps. Help stores achieve their sales and customer service goals. 4. Store Visits & Training Audits Visit stores regularly to observe customer interactions and provide real-time coaching. Conduct store training audits to ensure consistency and adherence to company standards. Identify top-performing employees and recommend them for promotions or advanced training programs. Key Qualifications & Skills: Experience: 5+ years in retail training, sales training, or customer experiencecoaching. Retail Expertise: Deep knowledge of customer service, sales psychology, and product positioning. Training & Facilitation: Strong ability to deliver engaging, hands-on training sessions. Coaching & Mentorship: Passion for developing frontline employees and motivating store teams. Communication Skills: Ability to engage, inspire, and guide retail associates at dierent skill levels. Travel Flexibility: Willingness to travel to multiple stores within the assigned region. Whats in it for You? Direct impact on enhancing The Souled Stores in-store customer experience. Opportunity to work in a dynamic, fast-paced retail environment. Competitive salary, performance bonuses, and growth opportunities within the retail training team.