Regional Manager

• Job title Functional Designation

  Regional Manager

• Department

  Regional Office

• Sub-Department

  NA

• Reporting to

  State Head

• Employment Type

  Probation

  Permanent

This information aims to offer insight into the functional role within the company. These duties and responsibilities are only illustrative and not exhaustive. Additional duties may be assigned to maintain business standards. The postholder is expected to contribute to the business and maintain highest of standards. Moreover he/she must adhere to the company policies and must maintain certain degree of discipline and decorum whilst under the service of the company. Job descriptions may be modified as needed to align with company requirements.

Essential Duties and Responsibilities:

1. Business Related Responsibilities:

   • Devise and implement the short and medium term strategies to drive business development by setting and achieving goals for revenue generation and profit within the region of oversight.
   • Ensure branches & franchisees meet the profitability through desired levels of customer acquisition and retention, product mix and cross sell/ upsell.
   • Effectively contribute towards the region achieving its targets measured in the form of Performance Index.
   • Organize investor meets and explore new avenues for commercial development, such as events and social activities in order to cultivate relationships with new and existing clients to foster continued business and gather feedback.
   • Monitor and ensure branch service quality to enhance business retention and customer satisfaction.
   • Ensure adequate internal/external audit scores
   • Provide competitor analysis and industry insights.
   • Incorporation of ESG (Environmental-Social-Governance) principles into Business practices.

2. People Related Responsibilities

   • Oversee staff recruitment and identify suitable talents by developing them through induction, product training, and soft skills training in collaboration with Branch and Product Heads.
   • Manage the team and engaging them for retention.
   • Develop career growth plans for the team members and conduct regular business review meetings with them and Product Heads.
   • Hold quarterly personal interaction and review meetings with all employees in the region and address any grievances raised by staff.

3. Administration & Systems Related Responsibilities:

   • Collaborate with Branch Heads to conduct joint visits, identifying potential branch locations for branch expansion. Additionally, oversee the market studies, feasibility assessments, and vendor negotiations in conjunction with head office, ensuring effective management of office expansion and existing locations.
   • Ensure proper digital hygiene for all users and their devices.
   • Oversee the smooth functioning of branches through Branch Heads
   • Ensure the team members adherence to specified office timing for opening and closure of the branch.

4. Operations Related Responsibilities:

   • Collect and reviewing performance reports from branch heads and Salespersons through exclusive meetings and compiling a weekly reports for submission to the State Head.
   • Facilitate smooth managerial transitions by overseeing handing over formalities and introducing new managers to branches and clients.
   • Mitigate risk through regular monitoring of client positions, training team members to prevent trade and/or other business transaction errors.
   • Manage client grievances for suitable and timely solution, as mentioned in the branch operations manual.
   • Provide quality advice based on market recommendations to help clients preserve and grow their wealth.

5. Guidelines for Compliance & Statutory Management:

   • Ensure compliance with Securities Exchange Board of India (SEBI) regulations Ensure the timely completion of all compliance-related activities.
   • Ensure all mandated licenses, notices, and certificates are displayed in the branch notice board.
   • Ensure all necessary statutory documents and registers are in accordance with guidelines outlined by different departments at Head office.
   • Ensure a digital fortress through strict compliance with the ISS (Information security system)
   • Ensure that all employees receive the certifications as stipulated in the Industrial Certification policy.

Personnel Specification*

• Education

  Bachelors/Masters Degree from an accredited college or university.

• Experience

  8 10 years of experience in financial services.

• Skill Sets

         Market knowledge (understanding of capital markets and processes)      
• Resourcefulness       People Management Skills       Be able to coach and give direction to team       Analytical skills       Communication Skills (Must be well versed in local & English language, articulate in a professional manner both written & verbal to both External and internal customers)

• Other Requirements (if any)

  Willing to travel as and when required.