Regional Manager

Job Title: Regional Manager

Department: Business Management

SBU: Domestic Designation: Assistant Regional Manager

Direct Reporting To: Zonal Manager

Indirect Reporting To: Zonal Manager

Direct Reportees: Area Managers

Indirect Reportees: NA

Key Responsibilities

1. Financial Responsibilities • Own the Profit & Loss (P&L) accountability for the assigned region. • Drive revenue growth and implement cost optimization strategies. • Ensure achievement of regional revenue targets in alignment with departmental goals. • Monitor and improve the collection of Cash on Delivery (COD) consignments regularly.

2. Tactical Responsibilities • Analyze market dynamics and implement strategies to enhance regional performance. • Collaborate with various internal teams including Delivery Partner (DP), Channels, Retail, and International to boost business development efforts. • Manage and engage with Regional and National Key Accounts to ensure strong relationship management, wallet share maximization, and client retention. • Identify profitability improvement opportunities in coordination with Fleet and Accounts teams. • Lead initiatives for network expansion and efficient collections management.

3. Operational Responsibilities • Supervise customer service operations within the region ensuring compliance with defined TATs (Turnaround Times) and policies. • Lead a team comprising Regional Channel Managers, Area Managers, Channel Executives, and Branch Managers to achieve budgeted revenue targets. • Monitor and ensure adherence to CRM (Customer Relationship Management) standards and service performance benchmarks. • Oversee the execution and quality of last-mile, first-mile, and gateway operations. • Ensure seamless and uninterrupted operational activities across the region. • Address customer escalations promptly and provide effective resolutions. • Maintain professional standards and stay updated with industry trends and best practices. • Troubleshoot and resolve issues across various operational processes proactively.