Regional Head Operations

Job Description

Regional Operations Head ABOUT US Livspace is Asias largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeownersfrom design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable an eCommerce-like trusted, and predictable experience. The company launched operations in Bengaluru, India in 2015. Since its inception, Livspace has organized a fragmented industry, bringing together a curated community of designers, brands, manufacturers and contractors. This has resulted in an e-commerce- like trusted and predictable experience for the homeowners. Livspace boasts of a community of 50000+ satisfied customers and over 2000 interior designers. The company is already the largest employer of interior designers in the country. Livspace currently serves Singapore, Malaysia, Saudi Arabia as well as 30 metro and non-metro areas in India including - Bengaluru, Chennai, Delhi, Noida, Gurgaon, Mumbai, Thane, Pune, Hyderabad, Kolkata, Ahmedabad, Kochi, Jaipur, Lucknow, Indore, Surat, Coimbatore, Mysore, Mangalore, Vizag, Vijayawada. Livspace has showcased phenomenal growth since its launch, having delivered over 125,000 rooms and selling over 7.5 million SKUs through its platform. The company also delivered 50,000 homes across all our serviceable locations. The founders - Anuj Srivastava and Ramakant Sharma are former Google and Myntra executives respectively, who are seasoned entrepreneurs and successful angel investors. Livspaces leadership team combines world-class talent and entrepreneurial experience gathered at some of the best companies in the world. Livspace has raised around USD 450 million in capital from some of the top global investors including KKR, Ingka Group Investments (part of largest IKEA retailer Ingka Group), TPG Growth, Goldman Sachs, Kharis Capital, Venturi Partners, FFP (Peugeot Groups Holding Company), EDBI, Bessemer Venture Partners, Jungle Ventures, Helion Ventures and UC-RNT. For more information, please visit: https://www.livspace.com/ JOB DESCRIPTION As a Regional Operations Head, you will own project deliveries with successful installation of modular products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services across a region. Own customer experience by driving predictability & efficiency of the teams project delivery capability with a razor sharp focus on quality. Lead, motivate, train and manage Managers, Supervisors, Installation teams on a day to day basis. Focus on improving internal and vendor efficiencies by improving quality levels, decreasing installation times and minimizing costs. Build/Design new processes and re-engineer existing ones at city/central level to improve productivity and ensure all our processes mature to handle exponential growth and complexities. Build governance mechanisms (implementing, monitoring & maintaining standards) to ensure process compliance at city level, establish processes that facilitates continuous improvement across all verticals. ¢ Working with cross-functional teams and improving their impact on Last Mile Delivery by analysing and improving the data points available. EXPERTISE AND QUALIFICATIONS ¢ Graduate/MBA (from a Tier 1 School) in Operational/Supply Chain/Operational Research. ¢ 5 to 7 years overall experience with 3+ years' experience as City / Regional / Central head positions with MNCs or unicorn start-ups. ¢ Preferred experience in Consulting/Operations/E-Commerce domain. ¢ People management skills (direct team reporting in past roles a must). ¢ Strong attention to detail and excellent written and oral communication skills required. ¢ Structured thought process and strong analytical ability. ¢ Ability to thrive in a fast-paced start-up environment. ¢ Operations Excellence with a strong understanding of operations processes and customer experience required to maximize business ¢ Experience in developing and implementing measurement systems, processes, and procedures for complex situations. ¢ Creative thinker with the ability to think strategically and execute methodically. ¢ Customer-Centric approach while facing and addressing gaps in the processes/systems. ¢ Demonstrated ability to dive deep into understanding our business, our projects, and opportunities to improve the outcomes of our strategic projects and programs. ¢ Interpersonal and leadership experience drives change through a strong ability to influence business partners and execute ideas through to completion.