Regional Food Service Lead APAC

This role is a critical leadership position within the organisation, focusing on transforming food delivery programs across India, Asia and the Australasia region. The position requires a blend of project management expertise, food industry knowledge, and strong leadership skills. The role will directly support the Global Food Service Account lead and utilise the regional resources from within the account and the JLL COP teams.

Key Responsibilities:

Strategic Leadership and Program Management:

Collaborate with the Global Lead to identify, prioritise, and implement strategic initiatives that align with organisational goals.Lead cross-functional programming in the planning, execution, and evaluation of large-scale initiatives across multiple AsPAC regions.Develop comprehensive project plans that include timelines, resource allocation, budgets, and risk management strategies.Monitor project progress, ensure adherence to deadlines and quality standards, and provide regular status updates to senior leadership.

Food Service Operations and Safety:

Drive the overall safety culture and embed it in all aspects of food program operations. Ensure compliance with relevant food safety regulations and industry standards across all project activities. Develop and implement operational procedures and performance measures to ensure simplification, accuracy of work methods, reliability of systems, and consistency.

Stakeholder Management and Communication:

Develop multi-level relationships with customers and JLL teams, supporting stakeholder needs in change management and implementation. Cultivate, influence, and maintain relationships with key stakeholders across the region. Support the Global Lead in thought leadership efforts to elevate the firm's position as a subject matter expert in workplace food service.

Data Analysis and Reporting:

Analyse complex data and generate insights to inform decision-making and improve program outcomes. Support the development of dashboards to monitor, report, reflect, and optimise food programs, ensuring total visibility of cost management.

Innovation and Continuous Improvement:

Identify opportunities for process improvement and innovation within global food programs. Stay abreast of industry trends and best practices, incorporating them into program strategies.

Travel and Regional Support:

Travel internationally as required to oversee project implementation and build relationships with regional teams. Provide on-site support and guidance to ensure successful program execution across diverse locations.

Qualifications and skills:

Essential:

Bachelor's degree in Business Administration, Food Service Management, or related field or work experience that matches the ambition of the organisation and the skills of the role

Minimum of 8 years of experience in project or program management, with at least 4 years in a leadership role within the food service or hospitality industry

Proven track record of successfully managing complex, multi-regional projects with budgets exceeding $1 million

Demonstrated expertise in food safety regulations and industry standards across region

Strong analytical skills with proficiency in data analysis and visualisation tools (Power BI, Tableau)

Excellent communication and presentation skills, with the ability to influence senior stakeholders

Fluency in English; proficiency in at least one other European language

Desired:

Experience working with global brands or multinational corporations

Knowledge of workplace trends and their impact on food service operations

Certifications in project management (PMP, PRINCE2) or food safety (HACCP)

Experience with change management methodologies (e.g., ADKAR, Kotter's 8-Step Change Model)

Familiarity with sustainability practices in food service operations

Technical Skills:

Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Experience with project management software (e.g., Microsoft Project, Asana, Jira)

Understanding of data analytics and business intelligence tools

Personal Attributes:

Strategic thinker with a strong business acumen

Adaptable and resilient, able to work effectively in a fast-paced, changing environment

Culturally sensitive with experience working in diverse, international settings

Proactive problem-solver with a continuous improvement mindset.