Regional Debt Manager-Recoveries-Consumer Loans & Cross Sell

Job Requirements

Job Title –

Place of work

Business Unit

Function

Job Purpose

Roles & Responsibilities

• Responsible to handle a region for collection of loan products
• Identifying and developing measurement standards for the improvement of performance and operational effectiveness of the collections team in the region
• Recommending resolutions to ensure end goals are met and NCL is maintained / achieved as per requirement
• Ensuring that NPAs of the region are kept at minimum trigger levels
• Review of agency management and analyzing the feedback
• Personal visits to High value cases which are not able to handle through normal channels
• Constructively maximize returns on each pool cut and focus on lower delivering cuts
• Identification of training requirements and systematize staff training
• Work in close collaboration with the business and support team for speedy redressal of all issues
• Recruit, train and assist in development of team members for achieving the region target
• Working closely with legal counsel, various levels of management, or other local authorities on sensitive collections situations.
• Aggregate information about competitor policies, determine a suitable collection policy and trigger mechanism for catering to the target customer from a regional perspective
• Ensuring team's adherence to the defined processes and policies while dealing with delinquent customers
  

Managerial & Leadership Responsibilities

• Recommend process changes in order to improve service efficiency and quality across the assigned region
• Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service
• Leverage in-house synergies through collaboration with internal stakeholders
  

Educational Qualifications

Experience