Regional Debt Manager-Recoveries-Consumer Loans & Cross Sell

The Regional Collection Manager-Consumer Loans and Cross Sell, within the Retail Banking unit, is responsible for managing a team and coordinating operational recovery activities to maintain the credit portfolio in the designated region. The role involves implementing corporate policies and procedures to minimize front delinquencies and establish relationships both internally and externally to create value. The role holder has end-to-end collection responsibility for the region, contributing to the larger organizational objectives of the bank. This critical role directly impacts the financial institution's budget planning. Responsibilities include handling the collection of loan products within the region, developing measurement standards to improve team performance, recommending resolutions to meet end goals and maintain NCL requirements, ensuring NPAs are kept at minimum trigger levels, reviewing agency management and feedback, conducting personal visits to high-value cases, maximizing returns on each pool cut, identifying training requirements, collaborating with the business and support team for issue resolution, recruiting, training, and developing team members to achieve regional targets, and working with legal counsel and management on sensitive collections situations. Additionally, aggregating competitor policies to determine a suitable collection policy, ensuring team adherence to defined processes and policies, and recommending process changes to enhance service efficiency and quality. The ideal candidate should be a graduate or post-graduate with a minimum of 10-18 years of relevant experience in collections. Leadership responsibilities include recommending process improvements across Retail Banking, driving operational efficiencies, and collaborating with internal stakeholders to leverage in-house synergies.,