Recovery Executive

Job Summary:

The Recovery Executive will be responsible for following up with customers/clients for outstanding payments, ensuring timely recovery of dues, and maintaining proper records of collections. The role requires good communication, negotiation, and problem-solving skills to manage overdue accounts while maintaining professional relationships with customers.

Key Responsibilities:

• Contact customers through calls, emails, and visits to remind them of pending dues.
• Follow up on overdue accounts and ensure timely collection of payments.
• Negotiate and provide feasible payment solutions to customers facing financial difficulties.
• Maintain accurate records of collections, follow-ups, and customer communications.
• Coordinate with internal departments (Accounts, Sales, and Legal teams) for recovery actions.
• Prepare daily/weekly/monthly reports on collections and outstanding amounts.
• Escalate critical/default cases to management or legal team as per company policy.
• Ensure compliance with company policies, procedures, and regulatory guidelines during recovery.
• Build and maintain professional and positive relationships with customers to reduce default cases.

Requirements:

• Graduate in Commerce/Business/Finance or equivalent.
• Proven experience in collections/recovery/credit control (1–3 years preferred).
• Strong communication, persuasion, and negotiation skills.
• Ability to handle difficult conversations with professionalism.
• Knowledge of MS Office and reporting tools.
• Basic understanding of financial documents, invoices, and credit policies.
• Ability to work under pressure and meet targets.

Preferred Skills:

• Experience in NBFC/Banking/Financial Services industry.
• Problem-solving and conflict resolution skills.
• Self-motivated and target-oriented

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person