Receptionist/HR Assistant

About Care Home – A Door to Compassion

Care Home, run by Helping Hands Charitable Trust, is more than just a shelter. It is a place of rest, healing, and hope for patients and caregivers from underserved communities who come to Kozhikode for medical treatment. Many of our guests are undergoing intensive therapies, surgeries, or rehabilitation and need a safe and compassionate space to stay.

For them, Care Home is a “Door to Compassion” — a place where dignity, cleanliness, empathy, and community care go hand in hand.

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Position Summary

The Receptionist & HR Assistant is the first point of contact at the Care Home and plays a critical role in ensuring smooth front-desk operations and supporting HR and administrative functions. This person is expected to be warm, professional, organized, and capable of handling sensitive matters with discretion — upholding the Care Home as a true “Door to Compassion.”

Key Responsibilities:

Reception & Front Desk Duties:

• Greet visitors, patients, caregivers, and staff with warmth and professionalism
• Manage the front desk, maintain visitor logs, and ensure orderly flow of foot traffic
• Answer phone calls and direct them appropriately
• Manage incoming/outgoing mail and courier services
• Maintain the reception area to reflect the dignity and compassion of the Care Home

Administrative Support:

• Schedule appointments and coordinate meeting logistics
• Maintain registers, logs, and day-to-day documentation
• Assist in inventory monitoring of front desk and HR-related supplies
• Coordinate with housekeeping/security for front-office needs

HR Assistant Responsibilities:

• Maintain and update employee records, attendance, and leave records
• Assist in recruitment coordination: posting jobs, scheduling interviews, communicating with candidates
• Coordinate onboarding process for new staff (forms, ID cards, basic induction)
• Help organize staff welfare activities and HR events
• Support the Administrative Officer in policy communication, internal notices, and HR documentation
• Record-Keeping & Confidentiality:
• Ensure confidentiality of resident/patient and staff data
• Help manage files — both physical and digital — in a secure and organized manner
• Prepare and share periodic HR-related reports as requested

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Required Qualifications and Skills:

• Graduate in any discipline (HR/Administration background preferred)
• Minimum 3 years of experience in similar administrative or HR support roles
• Proficient in MS Office (Word, Excel), email communication, and record-keeping
• Excellent communication skills (Malayalam and English essential)
• Good interpersonal skills with a compassionate and courteous approach
• Ability to multitask and maintain composure under pressure

Preferred Qualities:

• Empathy and sensitivity to the needs of patients and caregivers
• Prior experience in a healthcare or care-home environment
• Ability to coordinate with multidisciplinary teams
• Trustworthy, organized, and attentive to detail

Impact Expectation:

The Receptionist & HR Assistant serves not just as a front-desk professional but also as a human interface of care and compassion. Their presence sets the tone for everyone entering the Care Home — reflecting our values of dignity, inclusion, and service.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Education:

• Bachelor's (Required)

Work Location: In person