Receptionist

Job Description

job Title: Receptionist cum Customer Relationship Executive (Sales) Location: Nadathara , mannuthy ,Thrissur Job Summary: We are looking for a dynamic and presentable Receptionist cum Customer Relationship Executive (CRE) to handle front office operations while also supporting the sales team in lead management, customer follow-up, and maintaining customer relationships. Key Responsibilities: Reception Duties: Greet and welcome visitors and customers in a professional manner. Handle incoming calls, inquiries, and direct them to the appropriate department. Manage appointment scheduling and maintain a clean and organized front desk. Customer Relationship & Sales Support: Assist the sales team in maintaining customer records and follow-ups. Support lead generation and initial customer engagement. Coordinate test drives, service bookings, and vehicle delivery processes. Maintain CRM database with up-to-date customer information. Follow up with potential and existing customers for feedback, upselling, and cross-selling. Administrative Tasks: Maintain records, files, and reports related to customer interactions. Coordinate with internal departments for smooth customer service. Handle daily reports, MIS, and customer feedback analysis. Requirements: Graduate in any discipline. 1-2 years of experience in customer handling or front office (preferably in automotive or retail industry). Good communication skills Basic computer knowledge and familiarity with MS Office Pleasant personality and customer-friendly attitude. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Food provided Health insurance Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Joining bonus Overtime pay Performance bonus Quarterly bonus Shift allowance Yearly bonus Education: Bachelor's (Preferred) Experience: reception : 1 year (Preferred) Language: English (Preferred) Work Location: In person