Receptionist / Front Office Executive

Job Title : FITNESS CONSULTANT – Hawk Fitness Location: E CITY  Reports To: Cluster Head About Hawk Fitness: At Hawk Fitness, we believe in transforming lives through fitness, discipline, and dedication. With our state-of-the-art facilities, passionate team and growing fitness community, we aim to deliver an unmatched experience to every member who walks through our doors. Join us and be part of a dynamic team that inspires, motivates and helps people become their best selves every day. Position Overview: The Fitness Consultant is the bridge between our members and our fitness operations. This role ensures that every member receives top-notch service, clear communication and a positive gym experience from start to finish. You’ll be responsible for managing memberships, maintaining relationships and creating a welcoming atmosphere that reflects the Hawk Fitness standard. Key Responsibilities: Member Experience & Support • Greet and engage with members in a professional, friendly manner. • Address member inquiries, feedback and complaints promptly and effectively. • Maintain strong relationships with members to improve satisfaction and retention. • Coordinate with trainers and the front desk to ensure seamless member service. Membership Coordination • Guide new members through the onboarding and induction process. • Explain membership options, policies and benefits clearly. • Support membership renewals, upgrades and retention initiatives. • Maintain accurate and updated member records in the management system. Operations & Administration • Oversee attendance logs, locker allocations, and class registrations. • Ensure hygiene, safety and operational standards are consistently met. • Prepare daily and weekly member activity and retention reports. • Assist in organizing member engagement events, fitness challenges, and promotions. Communication & Coordination • Act as the communication link between members, trainers and management. • Keep members informed about ongoing offers, classes and updates via calls, messages, and digital platforms. What We’re Looking For: • Excellent communication and interpersonal skills. • A positive, energetic personality with a passion for fitness. • Strong organizational and multitasking abilities. • Customer service or front-desk experience preferred. • Basic knowledge of MS Office and gym management software (CRM tools). Qualifications: • Any degree preferred. • 1–3 years of experience in a customer service or coordination role, ideally in the fitness industry. Working Hours: • Fixed shifts as per club operations. Compensation & Benefits: • Competitive salary (based on experience). • Performance-based incentives. • Complimentary Hawk Fitness membership. • Career growth opportunities within our expanding network. Join Team Hawk: If you’re passionate about fitness, love connecting with people and thrive in a fast-paced environment we’d love to have you on our team.