We are seeking a detail-oriented and proactive Customer Service Executive to join our NABL-accredited calibration laboratory. The ideal candidate will be responsible for handling customer interactions, coordinating calibration service requests, supporting documentation needs, and ensuring compliance with quality standards. A background in calibration, metrology, or technical services is preferred. Key Responsibilities: Act as the primary point of contact for clients regarding calibration service inquiries, scheduling, and status updates. Generate and manage calibration job orders, service quotations, and delivery schedules in coordination with the technical team. Maintain accurate customer records, calibration certificates, and job status in CRM/ERP systems. Ensure timely dispatch and delivery of instruments and certificates to clients. Address client queries and complaints, ensuring swift resolution in alignment with internal procedures. Liaise with internal departments such as Quality, Technical, and Logistics for smooth execution of jobs. Ensure proper document control and filing of calibration certificates

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Receptionist / Front Office Executive

Belgharia, Kolkata/Calcutta Region

Experience: Not specified

INR 1 - 1 Lacs

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Receptionist / Front Office Executive