Receptionist and telecaller

1. Customer Outreach

• Inbound Calls: Answering calls from customers and providing information or assistance based on their queries.
• Outbound Calls: Making calls to potential clients or existing customers for various purposes like sales, promotions, surveys, or service reminders.

2. Sales and Lead Generation

• Product/Service Promotion: Telecallers are often tasked with promoting the company’s products or services. They may need to convince leads to make purchases or take further action.
• Cold Calling: Calling prospective customers who have not shown interest yet, introducing products/services, and generating interest.
• Lead Qualification: Assessing whether a potential lead is worth pursuing based on specific criteria like budget, interest level, etc.

3. Customer Relationship Management

• Customer Support: Offering support or troubleshooting to resolve customer issues, complaints, or queries.
• Follow-Up Calls: Ensuring customer satisfaction through follow-up calls and maintaining long-term relationships.

4. Data Entry and Record Keeping

• Updating CRM Systems: Recording information about calls, including customer details, sales conversions, feedback, and follow-up actions.
• Managing Databases: Maintaining and updating customer or client databases.

5. Meeting Targets and Reporting

• Sales Targets: Achieving sales or call-related targets, which may include quotas for successful conversions, call volumes, or customer satisfaction scores.
• Reporting: Preparing and submitting daily, weekly, or monthly reports about call statistics, progress, and outcomes.

6. Providing Product/Service Information

• Explanation of Products/Services: Providing clear and concise information to customers regarding the company's offerings, pricing, and benefits.
• Clarifying Doubts: Addressing any customer doubts or queries related to products/services.

7. Feedback Collection and Market Research

• Surveys and Feedback: Conducting surveys to gauge customer satisfaction and gather insights about products or services.
• Market Research: Identifying market trends or customer needs that can inform business strategies.

8. Handling Objections

• Overcoming Objections: During sales calls, telecallers need to address customer objections effectively by providing convincing answers and solutions.

Skills Required for a Telecaller:

• Communication Skills: Clear and confident speaking abilities to convey messages effectively.
• Listening Skills: Understanding customer needs by actively listening to their concerns.
• Persuasion Skills: Being able to convince customers to take action (e.g., buy a product, sign up for a service).
• Problem-Solving Abilities: Offering solutions to customer issues or complaints.
• Patience: Handling difficult calls and managing customer frustration calmly.

Tools Commonly Used:

• CRM Software: For managing customer interactions, tracking calls, and following up.
• Dialers: Automatic systems for dialing numbers and managing call queues.
• Email and Messaging Systems: To follow up on calls or provide additional information after conversations.

In summary, a telecaller's job involves making or receiving calls, promoting products or services, handling customer queries, managing databases, and achieving sales or service-related goals. Effective telecallers are typically skilled in communication, problem-solving, and customer service.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹14,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement

Work Location: In person