1. Customer Outreach Inbound Calls : Answering calls from customers and providing information or assistance based on their queries. Outbound Calls : Making calls to potential clients or existing customers for various purposes like sales, promotions, surveys, or service reminders. 2. Sales and Lead Generation Product/Service Promotion : Telecallers are often tasked with promoting the company’s products or services. They may need to convince leads to make purchases or take further action. Cold Calling : Calling prospective customers who have not shown interest yet, introducing products/services, and generating interest. Lead Qualification : Assessing whether a potential lead is worth pursuing based on specific criteria like budget, interest level, etc. 3. Customer Relationship Management Customer Support : Offering support or troubleshooting to resolve customer issues, complaints, or queries. Follow-Up Calls : Ensuring customer satisfaction through follow-up calls and maintaining long-term relationships. 4. Data Entry and Record Keeping Updating CRM Systems : Recording information about calls, including customer details, sales conversions, feedback, and follow-up actions. Managing Databases : Maintaining and updating customer or client databases. 5. Meeting Targets and Reporting Sales Targets : Achieving sales or call-related targets, which may include quotas for successful conversions, call volumes, or customer satisfaction scores. Reporting : Preparing and submitting daily, weekly, or monthly reports about call statistics, progress, and outcomes. 6. Providing Product/Service Information Explanation of Products/Services : Providing clear and concise information to customers regarding the company's offerings, pricing, and benefits. Clarifying Doubts : Addressing any customer doubts or queries related to products/services. 7. Feedback Collection and Market Research Surveys and Feedback : Conducting surveys to gauge customer satisfaction and gather insights about products or services. Market Research : Identifying market trends or customer needs that can inform business strategies. 8. Handling Objections Overcoming Objections : During sales calls, telecallers need to address customer objections effectively by providing convincing answers and solutions. Skills Required for a Telecaller: Communication Skills : Clear and confident speaking abilities to convey messages effectively. Listening Skills : Understanding customer needs by actively listening to their concerns. Persuasion Skills : Being able to convince customers to take action (e.g., buy a product, sign up for a service). Problem-Solving Abilities : Offering solutions to customer issues or complaints. Patience : Handling difficult calls and managing customer frustration calmly. Tools Commonly Used: CRM Software : For managing customer interactions, tracking calls, and following up. Dialers : Automatic systems for dialing numbers and managing call queues. Email and Messaging Systems : To follow up on calls or provide additional information after conversations. In summary, a telecaller's job involves making or receiving calls, promoting products or services, handling customer queries, managing databases, and achieving sales or service-related goals. Effective telecallers are typically skilled in communication, problem-solving, and customer service. Job Types: Full-time, Permanent, Fresher Pay: ₹9,000.00 - ₹14,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Internet reimbursement Work Location: In person
1. Customer Outreach Inbound Calls : Answering calls from customers and providing information or assistance based on their queries. Outbound Calls : Making calls to potential clients or existing customers for various purposes like sales, promotions, surveys, or service reminders. 2. Sales and Lead Generation Product/Service Promotion : Telecallers are often tasked with promoting the company’s products or services. They may need to convince leads to make purchases or take further action. Cold Calling : Calling prospective customers who have not shown interest yet, introducing products/services, and generating interest. Lead Qualification : Assessing whether a potential lead is worth pursuing based on specific criteria like budget, interest level, etc. 3. Customer Relationship Management Customer Support : Offering support or troubleshooting to resolve customer issues, complaints, or queries. Follow-Up Calls : Ensuring customer satisfaction through follow-up calls and maintaining long-term relationships. 4. Data Entry and Record Keeping Updating CRM Systems : Recording information about calls, including customer details, sales conversions, feedback, and follow-up actions. Managing Databases : Maintaining and updating customer or client databases. 5. Meeting Targets and Reporting Sales Targets : Achieving sales or call-related targets, which may include quotas for successful conversions, call volumes, or customer satisfaction scores. Reporting : Preparing and submitting daily, weekly, or monthly reports about call statistics, progress, and outcomes. 6. Providing Product/Service Information Explanation of Products/Services : Providing clear and concise information to customers regarding the company's offerings, pricing, and benefits. Clarifying Doubts : Addressing any customer doubts or queries related to products/services. 7. Feedback Collection and Market Research Surveys and Feedback : Conducting surveys to gauge customer satisfaction and gather insights about products or services. Market Research : Identifying market trends or customer needs that can inform business strategies. 8. Handling Objections Overcoming Objections : During sales calls, telecallers need to address customer objections effectively by providing convincing answers and solutions. Skills Required for a Telecaller: Communication Skills : Clear and confident speaking abilities to convey messages effectively. Listening Skills : Understanding customer needs by actively listening to their concerns. Persuasion Skills : Being able to convince customers to take action (e.g., buy a product, sign up for a service). Problem-Solving Abilities : Offering solutions to customer issues or complaints. Patience : Handling difficult calls and managing customer frustration calmly. Tools Commonly Used: CRM Software : For managing customer interactions, tracking calls, and following up. Dialers : Automatic systems for dialing numbers and managing call queues. Email and Messaging Systems : To follow up on calls or provide additional information after conversations. In summary, a telecaller's job involves making or receiving calls, promoting products or services, handling customer queries, managing databases, and achieving sales or service-related goals. Effective telecallers are typically skilled in communication, problem-solving, and customer service. Job Types: Full-time, Permanent, Fresher Pay: ₹9,000.00 - ₹14,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Internet reimbursement Work Location: In person