Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Gandhinagar
>
TELUS International
>
Real Time Analyst

Real Time Analyst

TELUS International

0 - 5 years

3 - 6 Lacs

Gandhinagar

Posted:3 days ago| Platform:

Apply

Skills Required

Excel Workforce Management Analysis Real Time Analysis RTA WFM

Work Mode

Work from Office

Job Type

Full Time

Job Description

WD job profile

Position overview

Key responsibilities

Monitor real time metrics (attendance & schedule adherence, average handle time AHT, automatic call distribution – ACD – talk time, after call work – ACW) to ensure proper staffing levels and compliance with the account’s service level agreements
Provide real-time performance reports (aux activities, hold time, after call usage) and post mortem reports to Operations leaders in the established cadence
Proactively communicate intraday challenges impacting service level agreements to Operation leaders in support required actions
Support communication with team leaders and frontline team members

Core competencies

Giving support, focusing on customers, embracing technology, managing self-development

Leadership competencies

N/A no people management accountabilities

Functional competencies

Knowledge of real time monitoring and reporting
Analytical and problem solving skills
Ability to work in a fast paced environment

Qualifications

8+ months of work experience in contact center; workforce management experience is a plus
High school degree
CEFR B1-B2 English (oral/ written)

More Jobs at TELUS International

Telus Digital|| Customer Service Representative!

Delhi NCR, Noida

Experience: Not specified

INR 3 - 4 Lacs

Telus Digital|| Outbound Sales Representative-International Voice

Delhi NCR, Noida

1 - 4 yrs

INR 3 - 4 Lacs

Walk-In 10th May Transaction Processing Executive Voice

Noida

1 - 5 yrs

INR 3 - 4 Lacs

TELUS Digital I Freshers Mega Walk-in10th May (Sat)

Noida

Experience: Not specified

INR 2 - 3 Lacs

Walk-In (Sat)10th May Transaction Processing Executive Non Voice

Noida

1 - 3 yrs

INR 3 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.