Quality Specialist (ISO Audits)

Job Description

At IDEMIA we are passionate about shaping the future of secure identity and authentication solutions. Our innovative technologies play a crucial role in enhancing security, privacy, and convenience for individuals and organizations worldwide. You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined. We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems. We serve our clients in 180 countries thanks to our 15,000 employees worldwide. About IDEMIA Public Security We are dedicated to serving government and public security entities and, in so doing, IDEMIA is committed to the responsible use of technology for public safety. We develop cutting-edge biometrics technologies and identity verification systems that prioritize privacy, human rights and ensure fair and unbiased application. We are also committed to building an inclusive and diverse culture and our impact on sustainability. For example, in 2023, the Life Cycle Assessment for Vision Pass SP revealed a 38% energy reduction, attributed to its sustainable smart power-saving mode About the Role To support the growing operations of our Business Line , we are strengthening our Quality Team in Noida . We are seeking a dedicated and quality-driven professional to help ensure adherence to IDEMIAs quality standards, facilitate process improvements, and promote best practices across local and international teams. Education & Experience 2 to 7 years of professional experience in a quality, compliance, or process improvement role. Technical Knowledge & Tools Solid understanding of quality assurance tools and methods (e.g., 8D, 5 Whys, KPI monitoring, reviews). Familiarity with ISO 9001:2015 standards (certification is a plus). Experience in quality processes within a manufacturing, technology, or product development context. Knowledge of project management principles (scope, cost, timeline/Gantt, stage gates). Understanding of product development methodologies such as V-Model (V-Cycle) or Agile. Proficient in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint, SharePoint). Key Responsibilities Ensure policies, procedures, and quality practices are understood and implemented by local and connected global teams. Support process owners in deploying IDEMIA's quality frameworks and standards. Provide assistance in addressing major complaints and operational challenges. Drive and steer improvement initiatives and corrective action plans. Promote quality methodologies and tools to enhance process performance. Champion standardization, best practice sharing across sites, and cross-fertilization activities. Lead or support internal audits, host inspections, and coordinate external audits with relevant stakeholders as the local quality representative. Required Skills & Competencies Demonstrated ability to drive quality action plans in multicultural and international environments. Strong communication skills, with the ability to engage effectively across all levels of the organization. Persuasive and influential in gaining buy-in from diverse teams. Strong attention to detail, with a pragmatic approach to balancing quality with business needs. Analytical mindset with excellent problem-solving capabilities. Self-motivated and capable of working independently with minimal supervision in a remote or hybrid setup.