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Quality Manager

10 - 18 years

9 - 12 Lacs

Hyderabad

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Quality Audit Bpo Customer Service Bpo Operations Quality Quality Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities: Our most successful candidates have: - Creativity, proactivity, and have a bias for action - Experience with marketing, organizational development, psychology, or customer experience - Exceptional project leadership skills, an eye for details, and good-old-fashioned common sense - Experience aggregating and analyzing customer feedback is preferred, but prior experience collecting and analyzing information or data is a foundational requirement - Ability to inspire others to action and to influence without authority is absolutely necessary - Ability to create Customer Journey Maps, Employee Journey Maps, identify opportunities for improved process or design - Passion for learning/learning agile - Excellent written communication skills - Good computer skills: working knowledge of Microsoft Windows, Word, PowerPoint, Excel - Exceptional research skills - The ability to exude a professional demeanor and appearance - Attention to detail and excellent organizational skills ine the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications. Perks and benefits: Mention available facilities and benefits the company is offering with this job.

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Sutherland
Sutherland
www.sutherlandglobal.com

Business Process Outsourcing (BPO)

Denver

Approximately 30,000 Employees

494 Jobs

    Key People

  • Diane R. Schmitt

    CEO

  • Sanjay S. Kumar

    President

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