Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in mumbai
>
Genxhire Services
>
Quality Manager

Quality Manager

Genxhire Services

3 - 7 years

3 - 7 Lacs

mumbai

Posted:17 hours ago| Platform:

Apply

Skills Required

call monitoring call quality call audit quality check quality audit quality assurance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position-Quality Manager

Location-Thane and Navi Mumbai(Only Mumbai based candidates are eligible to apply other location profiles won't be considered.)

Exp-3+ years

Quality Manager

What Youll Do

1.

Define audit standards and evaluation scorecards for outbound & inbound tele-calling.

2. Call Audits & Insights:

Conduct structured audits of customer interactions and provide actionable insights to enhance agent performance.

3. Performance Analytics:

Develop quality dashboards and trend reports highlighting agent strengths,

improvement areas, and compliance metrics.

4. Calibration & Coaching:

Conduct weekly calibration sessions with Trainers, Team Leads, and Operations Managers to ensure consistency in scoring and feedback delivery.

5. Root Cause Analysis:

Identify process or communication gaps leading to performance drop-offs and recommend corrective actions.

6. Cross-Functional Collaboration:

Partner with Training, Tech, and Operations to embed QA checkpoints in daily workflows.

7. Continuous Improvement:

Lead quarterly reviews to benchmark quality scores and drive long-term customer experience improvements.

What Were Looking For

Experience:
3+ years in Quality Assurance or Process Excellence, preferably in BFSI, real estate, or luxury services.
Communication Skills:
Strong ability to deliver constructive feedback, coach agents, and influence leadership through insights

If interested please connect at Email-ashish.u@genxhire.in

More Jobs at Genxhire Services

Growth Marketing Manager

kerala

2 - 5 yrs

INR 4 - 9 Lacs

Non It Recruiter

Thane

1 - 4 yrs

INR 1 - 3 Lacs

Sales Manager

Gurugram

1 - 6 yrs

INR 6 - 10 Lacs

Sales Manager

New Delhi, Gurugram, Delhi / NCR

Experience: Not specified

INR 7 - 12 Lacs

Sales Manager

Mumbai Suburban, Gurugram

1 - 4 yrs

INR 5 - 11 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.