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QUALITY CONTROLLER I

QUALITY CONTROLLER I

NIIT

0 years

0 Lacs

Gurgaon Haryana India

Posted:5 days ago| Platform:

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Skills Required

controller audits chat audit reports analysis auditing support management lean

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description Transaction audits of emails, calls, cases , queries, chat recordings, media shell Preparing Daily Audit reports/defect reports Providing feedback to team on issues /defects raised during the audits Root Cause Analysis of any issues reported internally /externally Will be auditing recordings and media shell based on Quality checklists and client requirements for specific projects Creation of Quality documents and checklists and upkeep of systems Support in Floor management/hosting sessions in some projects, cross projects Cross project support on activity or case audits Process improvement initiatives like lean , process improvements Show more Show less

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Education Technology, IT Services

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QUALITY CONTROLLER I

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