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Quality Auditor

Quality Auditor

Wyzmindz Solutions

2 - 4 years

|

0 - 2 Lacs

noida delhi / ncr

Posted:1 day ago| Platform:

Apply

Skills Required

call quality quality audit call monitoring customer service call audit csat

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Conduct call audits to ensure quality standards are met.
Analyze calls, identify areas for improvement, and provide recommendations.
Collaborate with team members to implement corrective actions.
Develop and maintain processes for call monitoring, analysis, and reporting.
Provide feedback on customer service performance and suggest improvements.

Desired Candidate Profile

2-4 years of experience in BPO industry or related field.
Strong knowledge of Call Audit, Call Monitoring, Call Quality, Customer Service, CSAT, and Quality Audit principles.
Excellent analytical skills with ability to interpret data effectively.

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