Skill required:
Trust & Safety - Quality Management
Designation:
Quality Auditing Specialist
Qualifications:
Any Graduation
Years of Experience:
7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their business. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will continuously deliver value to our clients, while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Content moderation is meaningful work that may be challenging at times. In the context of this role, individuals may directly or inadvertently be exposed to potentially objectionable and sensitive content (e.g:, graphic, violent, sexual and egregious) and will need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to execute the responsibilities of their roles. Active participation in Accenture s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
What are we looking for?
Graduate or Postgraduate 10 years overall experience 3+ years experience in leading Quality & Training function * 3* years of work experience in Trust & Safety will be an added Dovantage Apply related policy and review appropriate and violative content be part ot the job description Competent. MS Office Skilis & Analytical Skills Sx Sigma Awareness or 7 Basic QC Tools or Yeilow/ Green Beit Certification will be an added advantage Ability to identify operational opportunities for improvement * Excellent communication and interpersonal skills * Strong organizational and administrative skills Ability to operate within a team environment, multi-taskine. prioritize tasks and extend working hours durine important Communicate comfortably with Accenture management of client groups/ points of contact or end-users using appropriate. manner sins/ oenaviour Escalate contlicts in a timely manner to appropriate personnel Preferaoly practical analytical problem-solving skills through Data Analysis: Basic data analysis skills to identify trends, patterns, and areas of improvement, using MS Excel or Google sheets. Capability to assess the potential risks associated with various types of content via data analysis Attention to Detail: Keen eye for identifying inappropriate, offensive, or harmful content. * Decision Making: Skill in making well-informed and consistent content approval or rejection decisions.
Roles and Responsibilities:
- Lead quality, training, rooT Cause and other data analvsis to the regional delivery centre Be Client POC of the Site for any Quality/Training related questions, issues & resolution Drive and manage regional initiatives Lead the QA/Training team in problem prevention and continuous improvement strategies for projects Accountable for the site QA/Training performance Identify improvement opportunities and QA/Training process optimizations Monitor and measure team s quality/training performance against defined criteria as part of the quality/training framework Define and plan project level programs, provide support guidelines for the duration of the projects as well as deliver Work closely with the operations team to highlight quality anc training performance areas for focus and operational action items Lead calibration exercises with other regional GA & Training Site Leads Performance management, career counselling, coschine. performance development, 1:1 s, mentoring Drive overall performance of the teams, ensure there is alignment on this across all products Be accountable for the team s performance both overall and on a product level - KP| and SLAs Consistently drive quality and best practices at the highest level within the region Contribute to the QA/Training team s development, identify quality & training needs, and share knowledge within the team Define, create, maintain, and communicate the strategy for your team in alignment with management
Any Graduation
