Quality Auditing Associate

 About The Role  

Skill required: Banking Services - Retail Banking Card Operations

Designation: Quality Auditing Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do? In this role, you will be responsible for managing various customer request and queries from Law agency and third-party firmsPerforming customer account reviews, Transaction hold placements, extraction of account summary and communications to law firms, customers and agenciesReview the dispute claim to determine the authenticity of the card chargeback claim and honor the request as per regulation E.

What are we looking for? Written and verbal communicationAdequate knowledge in reviewing and validating various customer account types and request received through various communication mode of bankAbility to block funds, reviewing customer transaction, performing account maintenance request in modifying customer details, Extraction of customer account details, Card closure and account reconciliationEnsuring all the communication is monitored and shared to various sources such as Law firm, US agencies, Treasury and Third-party firmsEnsure to validate the customer detail with various tools and perform adequate solutionEnsure that day-to-day tasks are completed on agreed timelines and quality per defined SLAFlexible to work in any shift as per business requirementsEnsure all the process SOP are read and understood to meet client expectationTrack all pending/outstanding customer request with specific timeline defined for each processConfidence and ability to interact during client connects and creating solution for proactive approachGood knowledge and understanding on various banking domain products and banking terminologyFraud Risk ManagementEmployee should be flexible with shifts and willing to extend their shift timings during the transition phase. Work Location:Chennai and work from Office only

Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts
 Qualification 
Any Graduation