Quality Assurance Intern

Global Production Operational Support for Video supplemental services (OTT/VOD).

The ideal candidate would have a keen interest for new technologies and digital media, would be very efficient doing repetitive tasks and be highly motivated to operate in this challenging fast-paced environment. The candidate may also be a key member of the engineering team building the system responsible for retrieval, curation, and scheduling of managed media into 24x7-linear channels and deliveries.

Key Responsibilities:

• Execute VOD QC (Quality Control) scenarios across all applicable platforms with exceptional accuracy.
• Prepare and timely deliver VOD QC reports to stakeholders.
• Monitor, analyze, and resolve reliability and performance issues to ensure seamless operations.
• Conduct Feed Monitoring to identify and address Content Provider Feed errors.
• Provide technical support for all Video on Demand (VOD) systems.
• Prioritize and manage multiple helpdesk/support tickets, taking appropriate resolution actions.
• Oversee workflow and service request management through ticketing systems.
• Perform Channel Management tasks, including Quality Management, Broadcast Standard verification, Channel Release, and Post-Release Monitoring.

What We’re Looking For:

• A keen interest in new technologies and digital media.
• Strong efficiency in handling repetitive tasks with high attention to detail.
• The ability to operate effectively in a challenging, fast-paced environment.
• Excellent problem-solving skills and a proactive approach to addressing technical challenges.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.