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Irish Expert
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QUALITY ASSURANCE EXECUTIVE

QUALITY ASSURANCE EXECUTIVE

Irish Expert

1 - 3 years

2 - 5 Lacs

thrissur

Posted:4 hours ago| Platform:

Apply

Skills Required

service delivery manager quality assurance analytical client relationship customer service executive quality assurance continuous improvement monitoring crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

QUALITY ASSURANCE EXECUTIVE

We are looking for a diligent

Quality Assurance Executive

who will ensure high standards of service delivery and client satisfaction. The role involves monitoring and evaluating client interactions, providing feedback for continuous improvement, and maintaining accurate CRM records.

Key Responsibilities:

Conduct regular quality checks on client interactions via calls, emails, or other communication channels.

Connect with clients directly to gather feedback as part of quality audits.

Evaluate and ensure the accuracy and completeness of data in the CRM system.

Identify gaps in service delivery and suggest actionable improvements.

Prepare reports on quality metrics and share insights with the management and team leads.

Collaborate with internal teams to implement quality standards and best practices.

Skills & Requirements:

Strong knowledge of

CRM tools

and their effective usage.

Excellent

communication skills

for client interaction and feedback collection.

Detail-oriented with strong analytical and problem-solving skills.

Ability to handle sensitive client feedback professionally.

Familiarity with quality assurance processes in customer service or client relations.

Experience:

1-3 years

of experience in

Quality Assurance, CRM handling, client escalations or customer feedback roles

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