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Quality Assurance Consultant L3

5 - 9 years

7 - 11 Lacs

Chennai

Posted:3 months ago| Platform: Naukri logo

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Skills Required

six sigma kaizen lean sop quality assurance project management operations management process excellence quality audit team management quality control customer service process improvement csat assurance production planning sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role : Role Quality Assurance Consultant Do - Support process excellence initiatives and drive improvement projects. - Drive benchmarking and best practices deployment across accounts. - Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks. - Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. - Drive projects to improve and maintain the profitability of the process. - Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors. - Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes. - Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc. - Ensure all process metrics are met. - Lead quality report and dashboards. - Support in SOP and VSM creation.

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www.wipro.com

Information Technology & Services

Bengaluru

250,000+ Employees

11788 Jobs

    Key People

  • Thierry Delaporte

    CEO & Managing Director

  • Jatin Dalal

    Chief Financial Officer

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