Quality Assurance Consultant - L2

Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Quality Assurance Consultant ͏ Do Support process excellence initiatives and drive improvement projects. Drive benchmarking and best practices deployment across accounts. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Drive projects to improve and maintain the profitability of the process. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors. Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes. Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc. Ensure all process metrics are met. Lead quality report and dashboards. Support in SOP and VSM creation. ͏ ͏ ͏ Mandatory Skills: IT Operations Management. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.