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Quality Analyst/Controller - Call Audit

Quality Analyst/Controller - Call Audit

Qdegrees Services

1 - 6 years

3 - 8 Lacs

Pune Bengaluru Jaipur

Posted:2 months ago| Platform:

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Skills Required

call audit Compliance Customer satisfaction Product innovation Process improvement Quality Analyst Customer service MS Office Quality analysis Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Quality assessment and control: Evaluate call agents performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements. Customer feedback: Incorporate customer feedback into quality assessment processes Requirements Proven experience in quality analysis and call auditing, preferably in a customer service environment. Excellent communication skills, both written and verbal. Knowledge of relevant industry regulations and compliance standards. Proficiency with Microsoft Office suite (Word, Excel, PowerPoint)

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Qdegrees Services

www.qdegrees.com

Business Consulting and Services

Jaipur Rajasthan

501-1000 Employees

15 Jobs

Key People

Nishant Rao

Founder & CEO
Manan Shah

Director

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Quality Analyst/Controller - Call Audit

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Quality Analyst/Controller - Call Audit

Experience & Salary

Skills Required

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