Quality Analyst

Job Description

Simplilearn is Hiring! Quality Analyst (A2 Level) Location: Bangalore Are you passionate about ensuring top-notch customer service? We are looking for a full-time Quality Analyst to join our team and enhance overall performance through insightful feedback and evaluation programs. Key Responsibilities: Monitor calls, chats, and emails to assess agent performance. Provide constructive feedback and coaching. Develop and implement evaluation programs for agents. Analyze training data and maintain feedback records. Conduct weekly calibrations and daily/weekly huddles. Collaborate with Team Leads to drive process improvements. Ideal Candidate: Strong verbal and written communication skills. Team player with problem-solving abilities. Proficiency in MS Office and Google Suite. Analytical skills to interpret and communicate data effectively. Mandatory Requirements: Minimum 2 years of customer service experience, including 1 year as a Quality Analyst. Graduation in any stream. Experience in an International BPO is mandatory. Interested? Apply now on adita.mallick@simplilearn.net and be part of our growing team!