Quality Analyst – Sales Call Monitoring

Position Overview

Quality Analyst – Sales Call Monitoring

Key Responsibilities

• Monitor and evaluate sales call recordings against defined quality standards.
• Identify communication gaps, process deviations, and missed opportunities.
• Document findings in structured reports with clear, actionable feedback.
• Partner with sales managers to implement improvements and training.
• Track agent progress over time to measure impact of quality interventions.
• Ensure adherence to company guidelines, compliance, and customer service standards.

Required Skills & Qualifications

• Graduate in any discipline (Business/Commerce/Communication preferred).
• 1–3 years of experience in

  quality analysis, call monitoring, or sales/customer service roles

  .
• Strong listening, analytical, and reporting skills.
• Excellent verbal and written communication (English & Hindi required; additional languages an advantage).
• Familiarity with

  CRM tools, call monitoring software, and reporting systems

  .
• Ability to deliver feedback in a constructive, motivating manner.

Core Competencies

• Attention to detail
• Strong sales process understanding
• Coaching and mentoring skills
• Data-driven, process-oriented approach
• High ownership and accountability

Why Join Us

• Be part of a growing, dynamic sales-driven organization.
• Directly influence sales quality and customer satisfaction.
• Work in a collaborative, performance-oriented culture.