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Flatworld Healthcare Services Private Limited
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Quality Analyst - Patient Caller

Quality Analyst - Patient Caller

Flatworld Healthcare Services Private Limited

4 - 8 years

4 - 6 Lacs

bengaluru

Posted:10 hours ago| Platform:

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Skills Required

quality audit patient calling quality assurance patient caller appointment scheduling voice process us healthcare rcm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi Applicants!

Greetings from Flatworld Healthcare Services Pvt Ltd !

Hiring for Quality Analyst - Patient Calling

Designation : Quality Analyst - Patient Calling

Experience : 4 to 8 years (Min 1+ years as QA on papers)

Salary : Upto 6lpa (Based on previous take home )

Location : Bangalore

Shift : Night shift

Work mode : Work from office

To Apply Contact HR Danuja -

Job Summary:

Patient Calling Quality Analyst

Key Responsibilities:

Monitor and evaluate inbound and outbound patient calls to assess quality, accuracy, tone, and compliance.
Provide constructive feedback and coaching to calling agents to enhance performance and patient experience.
Identify trends, training needs, and process improvement opportunities based on call evaluations.
Maintain and update quality assurance scorecards and documentation.
Collaborate with training and operations teams to implement quality improvement initiatives.
Ensure calls comply with HIPAA regulations and internal privacy/security policies.
Prepare regular quality reports and analytics for management review.
Assist in developing and refining QA standards, call scripts, and training materials.

Thanks,

Danuja.S
HRPh: 9035473862 Email: Danuja.s@finnastra.com

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