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Quality Analyst | Night Shift

Quality Analyst | Night Shift

SPECTRAFORCE

1 - 3 years

4 - 5 Lacs

Mohali

Posted:2 months ago| Platform:

Apply

Skills Required

Call Monitoring Call Quality Quality Monitoring Call Audit Quality Audit Feedback BPI tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Conduct call audits to identify areas of improvement in customer service quality. Provide feedback to agents on their performance, highlighting strengths and weaknesses. Monitor calls using BPI tools to ensure adherence to quality standards. Perform quality monitoring activities to maintain high-quality services. Identify opportunities for process improvements through analysis of data collected during call monitoring. Desired Candidate Profile 1-3 years of experience as a Quality Analyst or similar role. Proficiency in Call Monitoring, Call Audit, Call Quality, Feedback, Quality Monitoring, and Quality Audit tools.

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Quality Analyst | Night Shift